Customer Support Assistant

Responding to customer inquiries and resolving issues in a timely and professional manner Providing product information and assistance to customers Processing orders, returns, and exchanges Handling customer complaints and escalating when necessary Assisting customers with technical support Maintaining accurate customer records and documentation...

Responding to customer inquiries and resolving issues in a timely and professional manner Providing product information and assistance to customers Processing orders, returns, and exchanges Handling customer complaints and escalating when necessary Assisting customers with technical support Maintaining accurate customer records and documentation...

Assist customer in resolving any open requests for support, assistance, information on upgrading etc. - Complete Training Needs Analysis to confirm the Training is applicable. - Design Training content with the Learners needs in mind. - Can interact effectively with the personnel, tools & resources in the Customer/technical Services team to help resolve...

Handle customer complaints - Sell relevant products and services - Build customer satisfaction - Direct calls appropriately to other departments - Collaborate with the team and meet daily quotas - Greeting customers with a positive attitude - Assisting customers on the sales floor - Ensuring good customer interactions - Following the company sales process...

Provide accurate information about products and services. Resolve customer issues promptly and efficiently. Maintain detailed records of customer interactions, transactions, and feedback. Follow up with customers to ensure their issues are resolved. Collaborate with other departments to improve customer experience. Assist in the development and...

Responding to Inquiries: Customer Service Assistants must be adept at managing and responding to a wide range of questions and concerns from customers. They provide information about products, services, and company policies, ensuring that customers receive accurate and timely replies. ​ Resolving Issues: These professionals are problem-solvers who handle...

Responding to Inquiries: Customer Service Assistants must be adept at managing and responding to a wide range of questions and concerns from customers. They provide information about products, services, and company policies, ensuring that customers receive accurate and timely replies.Resolving Issues: These professionals are problem-solvers who handle...

Identify customer problems, troubleshoot basic issues, and escalate complex concerns to the appropriate department when necessary. - Assist customers with placing orders, verifying information, and updating account details. - Actively listen to customer concerns, address issues with empathy, and work towards satisfactory resolutions. **Job Types**:...

Handling all incoming customer queries and questions Providing the appropriate service and information or referring clients to another department Referring problematic issues that they cannot solve to management Resolving customer complaints and issuing refunds as needed Maintaining an accurate Customer Relationship Management (CRM) database by entering and...

Respond promptly to customer questions regarding products, services, policies, and account details via phone, email, or live chat.Identify customer problems, troubleshoot basic issues, and escalate complex concerns to the appropriate department when necessary.Assist customers with placing orders, verifying information, and updating account details.Actively...