Customer Information Assistant

Company DescriptionMarket Information Quest (MIQ) is a research and intelligence studio dedicated to transforming raw market signals into decision-ready insights. We track categories, competitors, customers, and regulations across global datasets, validating the story with primary research. MIQ delivers concise narratives, including dashboards, briefs, and...

Responding to customer inquiries and resolving issues in a timely and professional manner Providing product information and assistance to customers Processing orders, returns, and exchanges Handling customer complaints and escalating when necessary Assisting customers with technical support Maintaining accurate customer records and documentation...

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.Ensures that new vehicles are properly prepped for delivery.Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's...

Product Management: Uploading and updating product information, ensuring listings are accurate, visually appealing, and optimized for search engines. Order Fulfillment: Processing customer orders, coordinating with warehouse and shipping teams to ensure timely delivery. Customer Service: Responding to customer inquiries, resolving issues, and providing a...

Respond promptly to customer inquiries via phone, email, and live chat.Deliver accurate information about products, services, and company policies.Resolve customer concerns and escalate issues to appropriate departments when necessary.Record customer interactions and feedback in our CRM system for tracking and analysis.Assist with troubleshooting common...

Performing daily administrative tasks, answering phones, and drafting reports for the marketing team. Event Coordination: Assisting with the planning, setup, and execution of promotional events, such as setting up booths, demonstrating products, and distributing materials. Marketing Content Creation: Creating promotional content, including brochures, online...

Greet customers warmly, assess their needs, and provide product information and recommendations. Sales & Transactions: Process sales accurately using a POS system, handle payments, and assist with exchanges or returns. Merchandise Management: Keep store shelves stocked with products, arrange appealing product displays, and help maintain attractive visual...

Schedule meetings, prepare agendas, take minutes, and manage the team's calendars and deadlines.Communication:Answer phones, manage emails, and serve as the primary point of contact for the team, directing inquiries to the appropriate people.Document & Information Management:Maintain files and records, distribute important documents and information, and...

Respond to customer questions and provide detailed information about products and services through various channels, such as phone, email, and chat. Resolve Complaints: Address customer issues and complaints efficiently and professionally, striving to find satisfactory solutions. Maintain Customer Satisfaction: Ensure a positive customer experience by...

Supervision and Team Management: Training, mentoring, and evaluating staff performance to ensure efficient workflow and adherence to policies. Customer Service: Ensuring high standards of customer service, resolving customer complaints, and building customer relationships. Operational Oversight: Managing daily operations, coordinating meetings, and assisting...