Customer Success
1 week ago
Profile - Customer Sucess
Experience - 1 to 5 years
Location - Gurugram, Noida
Excellent communication
**Roles & Responsibilities:
- **
- Handling end-to-end implementation, a leading SaaS/cloud-based
supply chain automation product for the FMCG industry.
- Understanding of software architecture and configuration of the product to
match customer requirements.
- Working with Master data, assisting with service requests, and
troubleshooting problems with data.
- Client Interaction
- Handle clients and communicate client’s requirements to
internal teams.
- Coordinate with respective stakeholders and provide technical assistance
to clients within SLA.
- Helping customers generate reports and offering thorough expertise to customers on
the product and its usage.
- Document the client’s requirements and get a sign-off.
- Quality check of deliverables and conduct UAT with the client and get
sign-off.
- Ensure the user’s adoption post-go-live and share a regular update with
the client.
Interested ?
connect me on **9667044640**
Pay: ₹265,166.56 - ₹1,268,934.97 per year
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Work Location: In person
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