Customer Relation Executive

6 days ago

Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

Key responsibilities

Guest experience and visitor engagement service -Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach. -Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit’s areas and programs. -Provide excellent guest service, and facilitate guests' experience and journey through a proactive and thoughtful interaction. -Contribute to a positive, team-based, and guest-first centric culture. -Attend guest queries/complaints. Amicably resolve matters with dissatisfied guests.
- Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit. -Comfortably facilitate and manage exhibits spaces and components. -Collect and communicate guests' feedback and suggestions. -Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials.

Required Qualifications
- Bachelor's degree in a relevant field such as Museum operations, Retail operations
- Advanced course or experience in Customer service, museum operations, retail operations, hospitality
- Prior experience working with children in Amusement parks, recreational, or museums.
- Experience working with young children (ages 1-18) and their families in recreational settings, after school programs or classrooms.
- Excellent grasp of the English and Hindi language. Marathi and other Indian languages are a plus.

**Salary**: ₹30,000.00 - ₹40,000.00 per month

**Experience**:

- total work: 2 years (required)
- Customer service: 3 years (required)

**Language**:

- English (required)

Work Location: In person

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