Helpdesk Executive
5 days ago
Qualification: Graduation
Experience: 1-1.5 year
Location: Vaishali Sec-1, Ghaziabad
**Company Description**
Regard Network Solution Pvt. Ltd. is a technology solutions company specializing in the design and deployment of data center solutions, surveillance solutions, biometric attendance solutions, structured cabling and network solutions, UPS solutions and other IT solutions. The company is located in Ghaziabad.
**Role Description**
This is a full-time on-site role for a Customer Care Coordinator. The Customer Care Coordinator will be responsible for providing Customer Care support to internal employees, troubleshooting issues with hardware and software, and effectively communicating solutions to end-users. The Customer Care Coordinator will also be responsible for analyzing issues, identifying trends, and creating documentation to improve processes and procedures.
- Quick response to Customer queries
- Maintaining Service reports Data.
- Coordination with Team and days work alignment part
- Timely update of AMC / PM report.
- Coordinate & connect with internal & external team
Pay: ₹17,000.00 - ₹22,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Shift:
- Day shift
Work Location: In person
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