Helpdesk Executive

5 days ago


Bhopal Madhya Pradesh, India Primeone Workforce Private Limited Full time

**Education & Experience**

**Education**:
Computer Science/ IT Graduate

(B.Sc. / M.Sc. /BCA)

**Experience**

Should have 3+ years of experience in software helpdesk support services

**Core Responsibilities & Requirement**

**Customer Support**:

- Address and resolve software-related issues, escalating complex problems to higher-level Support if necessary.
- Ensure timely and effective communication with end-users, keeping them informed of Issue resolution progress.

**Troubleshooting**:

- Diagnose and troubleshoot software problems reported by end-users.
- Collaborate with technical teams to find solutions and workarounds for software issues.

**Documentation**:

- Maintain detailed records of customer interactions and resolutions in the support ticketing System.
- Create and update knowledge base articles for common issues to facilitate user self-help.

**Training**:

- The software and understand common functionalities.
- Collaborate with internal teams such as development, QA, and product management to
- Communicate end-users feedback and assist in continuous improvement.

Pay: ₹9,923.76 - ₹15,000.00 per month

**Benefits**:

- Provident Fund

Day range:

- Monday to Friday

Shift:

- Day shift

**Experience**:

- total work: 3 years (required)

Work Location: In person


  • Helpdesk Executive

    7 days ago


    Bhopal, Madhya Pradesh, India Xtranet Technologies Private Limited Full time

    Helpdesk Coordinators: - Graduate/ Diploma with minimum 3 years of relevant experience and ITIL knowledge - Single point of contact for all users of State Data Center - Receive incident related communication on phone, mail, and web interface - Validate the incident with relevant details and generate trouble ticket - Assign the trouble tickets to relevant...


  • Noida, Uttar Pradesh, India Qonevo Technologies Private Limited Full time

    **Job Summary** The Helpdesk Executive & Installation Coordinator will be responsible for managing customer queries, coordinating installation schedules, handling vendor allocation, and ensuring smooth execution of installation projects. This role requires strong communication, multitasking, and vendor management skills to maintain operational efficiency...

  • SAP Coordinator

    1 week ago


    Indore, Madhya Pradesh, India ATS FOOD PRODUCT Full time

    **Post : SAP Co-ordinator / SAP Support Helpdesk Executive** Dept. : IT Department Location: Indore (MP) Preferred Gender: Male/Female **Required Qualification: Any Graduate with minimum 2 years of real time SAP Support Experience.** Experience: Minimum 2 Years **Job Profile/ Requirements**: 1) User Problem solving and support, 2) Masters Management,...


  • Indore, Madhya Pradesh, India Appstean Infotech Pvt Ltd Full time

    **Key Responsibilities**: - Troubleshoot and resolve product-related issues raised by users. - Work closely with the technical team to escalate and follow up on unresolved issues. - Use basic SQL queries to access, verify, and interpret data from the product database. - Document common support issues, resolutions, and FAQs to improve response times. -...

  • IT Executive

    1 week ago


    Noida, Uttar Pradesh, India Skylan Information Technology Pvt Ltd Full time

    This entry-level role is ideal for someone with basic technical knowledge and a strong desire to grow in the IT field. You will be the first point of contact for internal users experiencing technical issues and will assist in maintaining hardware, software, and network systems. **Key Responsibilities**: - Troubleshoot hardware and software issues on...

  • Helpdesk Executive

    5 days ago


    Ghaziabad, Uttar Pradesh, India Regard Network Solution Pvt. Ltd. Full time

    Qualification: Graduation Experience: 1-1.5 year Location: Vaishali Sec-1, Ghaziabad **Company Description** Regard Network Solution Pvt. Ltd. is a technology solutions company specializing in the design and deployment of data center solutions, surveillance solutions, biometric attendance solutions, structured cabling and network solutions, UPS solutions...

  • Helpdesk Executive

    5 days ago


    Ghaziabad, Uttar Pradesh, India Regard Network Solution Pvt. Ltd. Full time

    Qualification: Graduation Experience: 0-1 years Location: Vaishali Sec-1, Ghaziabad **Company Description** Regard Network Solution Pvt. Ltd. is a technology solutions company specializing in the design and deployment of data center solutions, surveillance solutions, biometric attendance solutions, structured cabling and network solutions, UPS solutions...

  • Facilities Executive

    2 weeks ago


    Noida, Uttar Pradesh, India JLL Full time

    JLL supports the Whole You, personally and professionally. Coordination with other key managers within CLIENT and achieve customer satisfaction. Drive the account plan to deliver high quality results which exceed the client’s expectations. Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s...

  • Helpdesk Executive

    3 days ago


    Vaishali, Ghaziabad, Uttar Pradesh, India GD & SN Co Full time

    Assisting employees/ex-employees in handling various types of queries as below: - **Joint declaration** queries End-to-end, assisting employees in submission through teams/Zoom meeting etc. and liaising with EPFO till closure. Handling queries and providing resolution related to correction of PF records like (Name, Father Name, Gender, Martial status, DOJ,...


  • Noida, Uttar Pradesh, India Footprints Childcare Pvt Ltd Full time

    **Job Purpose**:Addressing concerns and request raised by Centre Staff, and Parents effectively with adequate solution within policies to maintain high degree of Customer Satisfaction. **Job Description**: Identify and prioritize customer issues and problems based on importance, urgency, and ageing. Provide prompt and quality resolution of customer concerns...