Helpdesk and Installation Coordinator

2 days ago

Noida Uttar Pradesh, India Qonevo Technologies Private Limited Full time

**Job Summary**

The Helpdesk Executive & Installation Coordinator will be responsible for managing customer queries, coordinating installation schedules, handling vendor allocation, and ensuring smooth execution of installation projects. This role requires strong communication, multitasking, and vendor management skills to maintain operational efficiency and client satisfaction.

**Key Responsibilities**

**Helpdesk & Customer Support**
- Log and track service requests, ensuring timely resolution and communication with stakeholders.
- Provide customers with installation updates, timelines, and support.

**Installation Coordination**
- Plan, schedule, and coordinate installation activities for products/services with internal teams and vendors.
- Monitor project timelines to ensure installations are completed as per schedule.
- Maintain accurate records of installation progress, issues, and resolutions.

**Vendor Management & Allocation**
- Identify, onboard, and manage vendors for installation and service requirements.
- Allocate work orders to vendors based on skill set, location, and availability.
- Negotiate rates, ensure compliance with service-level agreements (SLAs), and evaluate vendor performance.

**Reporting & Documentation**
- Prepare daily/weekly/monthly reports on service tickets, installation status, and vendor performance.
- Maintain updated databases of customer requests, installation records, and vendor details.

**Qualifications & Skills**

**Education**:

- Graduate in any discipline (preferred in Business Administration, Operations, or related field).

**Experience**:

- 2-4 years of experience in Helpdesk operations, Installation coordination, or Vendor management.
- Experience in managing multiple vendors and allocating service requests effectively.

**Skills**:

- Excellent communication (verbal & written) and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office and ticketing/CRM software.
- Ability to work under pressure and meet deadlines.

**Key Competencies**
- **Customer-Centric Mindset** - Ability to handle customers professionally and empathetically.
- **Problem-Solving** - Quick thinking and efficient decision-making.
- **Coordination & Teamwork** - Smooth collaboration with internal and external stakeholders.
- **Accountability** - Ownership of tasks from start to finish.

**Job Type**: Permanent

Pay: ₹11,022.88 - ₹16,526.71 per month

Work Location: In person

  • AudioVisual Helpdesk Coordinator

    5 days ago

    Noida, Uttar Pradesh, India Infiniti Power Full time ₹ 30,000 - ₹ 45,000 per year

    Experience 1 to 5 years in audio-visual helpdesk coordinationQualification- 3 Years Diploma/any bachelor's degree (BE/Btech)preferred: Electronics/Electrical/ Electronics& telecommunication/computer science backgroundCommunication -English, Hindi/nativeGender: Open to allPosition Location-Noida sector 132Workday: 6d workingTravel requirement: NABudget:...

  • Helpdesk Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Augmentive Business 7 Solution Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job Title: Helpdesk ExecutiveDepartment: IT / Service Delivery / OperationsLocation: [Noida]Reports To: Helpdesk Lead / Service Delivery ManagerJob Purpose:The Helpdesk Executive will serve as the first point of contact for users seeking technical assistance. The role involves logging, categorizing, and tracking incidents and service requests, ensuring...

  • Infrastructure Support

    6 days ago

    Noida, Uttar Pradesh, India Version 1 Full time

    Company Description Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success Version 1 has several strategic technology partners including Microsoft AWS Oracle Red Hat OutSystems and Snowflake We re also an award-winning employer reflecting how employees are at...

  • Cctv Installer

    2 weeks ago

    Noida, Uttar Pradesh, India Trivoid Electronics Pvt. Ltd Full time

    **Key Responsibilities**: - Install, configure, and maintain CCTV and surveillance systems - Run cable and wiring to connect cameras and security equipment - Mount cameras and position them for optimal performance - Integrate CCTV systems with other security technologies (e.g., alarms, access control) - Perform regular maintenance and system updates -...

  • Helpdesk Coordinator

    2 days ago

    Indore, Madhya Pradesh, India Acma Computers Ltd Full time

    IT Helpdesk Co-Ordinator Raise tickets as per the issue faced by user. Assign the ticket to the respective engineer. Timely updates of calls in the Ticketing tool. Follow up with engineer for on time resolution. Close the ticket after the issue is resolved. Updating the vendor details with required information in Vendor Portal. Maintaining of...

  • Helpdesk Associate

    1 week ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 306448 We are currently seeking a Helpdesk Associate - ITIL to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). - Senior Associate is responsible to perform diagnostics, resolve problems, and implement corrective actions when an end user has been unsuccessful working under the direction of the Level 1 Customer Service Desk. Incidents...

  • Solar Installation Technician

    13 hours ago

    Lucknow, Uttar Pradesh, India Sthaitva Creative and supportive Resource foundation Full time

    Objectives: As a solar panel installer, you will be responsible for installing and servicing solar panels on buildings and land to ensure they efficiently convert solar power into renewable energy. Most of your work as a solar panel Installer will be outdoors and at height. The purpose of a Solar Panel Installer is to install, maintain and repair solar...

  • Facility Experience Coordinator

    2 weeks ago

    Noida, India iCRC Full time

    Helpdesk Management End to end coordinating to close the Helpdesk tickets Coordinating with the employees in case of any issued/ concerns/ suggestion Assigning the task to respective owners and get the issue resolved in given timelines Preparing the dashboards / Reports related with Helpdesk Keep the update of Helpdesk requests Manging the critical...

  • Infrastructure Support

    2 weeks ago

    Noida, Uttar Pradesh, India Version 1 Full time

    **Company Description** Version 1 has celebrated over 29 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Version 1 has several strategic technology partners including Microsoft, AWS, Oracle, Red Hat, OutSystems and Snowflake. We’re also an award-winning employer reflecting how...

  • IT Technician

    2 weeks ago

    Noida, Uttar Pradesh, India Riot Labz Pvt Ltd Full time

    Job description **Location**: Noida **Department**: Information Technology **Employment Type**: Full-Time **Joining**: Immediate **Salary**: As per company norms We’re looking for a **dedicated and skilled IT Field Support Technician** to join our team in Noida. If you’re passionate about solving technical challenges, supporting users, and ensuring...