AudioVisual Helpdesk Coordinator

5 days ago

Noida, Uttar Pradesh, India Infiniti Power Full time ₹ 30,000 - ₹ 45,000 per year

Experience 1 to 5 years in audio-visual helpdesk coordination

Qualification- 3 Years Diploma/any bachelor's degree (BE/Btech)

preferred: Electronics/Electrical/ Electronics& telecommunication/computer science background

Communication -English, Hindi/native

Gender: Open to all

Position Location-Noida sector 132

Workday: 6d working

Travel requirement: NA

Budget: 30-45kpm CTC

Software skills required: Strong Excel skills (charts, filter, sort, vlookup, etc), knowledge of any CRM tools (Jira, etc)

Key Skills: -

  • Manage AV helpdesk operations, logging and resolving support tickets related to AV issues.
  • Allocate tickets to engineers, track attendance and seek regular updates
  • Take Customer feedback on closed service tickets in timely manner
  • Escalate complex AV issues to senior technicians or external vendors while ensuring timely resolution.
  • Maintain an updated AV knowledge base and troubleshooting guides for end-users and technicians.
  • Coordinate with OEMs to raise an RMA of audiovisual faulty hardware.
  • Track and update project progress reports (excel radar diagrams, project completion reports)
  • Customer-installed base updation and AMC warranty tracking
  • Track tools and material requirements for projects

  • Preferred:

  • Provide remote and on-site support for AV systems, including projectors, microphones, and conferencing setups.

  • Assist end-users with video conferencing tools (Zoom, Microsoft Teams, Webex).
  • Coordinate with OEMs, clients, engineers, and technicians to develop AV solutions tailored to business needs.

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