Hiring || IT Support Executive

3 days ago

Greater Noida, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Position : Technical Support Executive – Examination Coordination

Location: Greater Noida (Work from Office)

Experience: 4–5 Years

Working Days: Monday to Saturday (1st 3rd Saturday Off)

Shift Timing: 9-hour shift between 11:00 AM – 12:00 AM

About the Role

We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat.

Key Responsibilities

  • Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools.

  • Respond promptly and professionally to tickets, emails, and chat queries to ensure minimal exam disruption.

  • Escalate critical or unresolved cases to Tier 2 Support as needed, ensuring timely resolution.

  • Coordinate with the Examination Operations and Technical Teams for issue tracking and process improvements.

  • Validate and generate exam codes or links following established protocols.

  • Maintain detailed documentation of support cases, actions taken, and resolutions.

  • Adhere to SLAs while maintaining the highest standards of service and professionalism.

Required Skills Qualifications

  • Experience: 4–5 years in Customer Support, Helpdesk, or Technical Support roles.

  • Communication: Strong verbal and written communication with the ability to handle pressure situations tactfully.

  • Technical Knowledge: Familiarity with Freshdesk or similar tools; basic understanding of system troubleshooting.

  • Coordination Skills: Strong interpersonal and multitasking abilities to manage multiple exams and issues simultaneously.

  • Analytical Thinking: Proactive problem-solving skills with attention to accuracy and timelines.

Why Join Us?

  • Be part of a dynamic team driving smooth and secure online examination experiences.

  • Gain exposure to cutting-edge educational technology and real-time operational management.

  • Enjoy a supportive work culture that values initiative, collaboration, and growth.

  • Application Process : Ready to make an impact?

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