Technical Support Executive

4 days ago

Greater Noida, Uttar Pradesh, India Ncr Eduservices Full time ₹ 2,00,000 - ₹ 6,00,000 per year

About the Role:

NCR Eduservices Pvt. Ltd. is hiring Technical Support Executives for one of our prestigious UK-based clients. The role focuses on providing real-time technical support during online examinations, ensuring smooth exam delivery and prompt issue resolution via Freshdesk, chat, and email.

Key Responsibilities:

  • Monitor live online examinations and handle real-time issues using Freshdesk.
  • Respond to support tickets, emails, and live chat queries.
  • Escalate unresolved or critical issues to Tier 2 Support.
  • Coordinate with Examination Coordinators and Technical Teams for issue resolution.
  • Generate or validate exam codes based on standard procedures.
  • Accurately document support interactions and maintain logs.
  • Ensure SLA compliance and deliver a high standard of customer service.

Required Skills & Qualifications:

  • Experience: 4-5 years in Customer Support / Helpdesk / Technical Support.
  • Communication: Excellent verbal and written English communication.
  • Tools: Hands-on experience with Freshdesk or similar ticketing platforms.
  • Tech Skills: Basic computer troubleshooting proficiency.
  • Interpersonal: Strong coordination, multitasking, and attention to detail.
  • Problem Solving: Strong analytical and troubleshooting abilities.

How to Apply: To apply, please submit your resume to . Only shortlisted candidates will be contacted for interviews.

Regards,

Chetna Gupta

HR Executive

  • Hiring || Technical Support Executive

    4 days ago

    Greater Noida, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Technical Support Executive – Examination CoordinationLocation: Greater Noida (Work from Office)Experience: 4–5 YearsWorking Days: Monday to Saturday (1st 3rd Saturday Off)Shift Timing: 9-hour shift between 11:00 AM – 12:00 AMAbout the RoleWe are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination...

  • Technical Support Executive

    6 days ago

    Noida, Uttar Pradesh, India DGkul Academy Full time ₹ 60,000 - ₹ 72,000 per year

    Dear Candidate ,We require INTERN Technical Support executive for Delhi Academy of medical science PVT ltd. if any one interested kindly share me your resume at or call me at Profile-Technical Support ExecutiveExp- Fresher to 1 yearQualification- BA/B.COM ONLY PASS OUT ONLYSalary- 5000 / month or As per interviewLocation- Noida Sec 5Internship duration- 3...

  • Technical Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Synergy Software Limited Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Seeking a Technical Support Executive with 23years of experience. in financial software support.Must know equities, derivatives, back-office ops & SQL.Role involves troubleshooting, client handling & coordination with product teams.

  • International Technical Support

    7 days ago

    Greater Noida, Uttar Pradesh, India NLB Services Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Roles & Responsibilities:Resolve user issues remotely by providing timely and effective technical support, ensuring customer satisfaction and minimal disruption to business operations.Manage issue triage, prioritize tasks based on urgency and impact, and ensure appropriate escalation, ticket routing, and resolution.Collaborate with senior team members to...

  • Hiring For Customer Support and Technical Support Voice

    1 week ago

    Greater Noida, Uttar Pradesh, India Lavikk Business Solutions Full time ₹ 3,60,000 - ₹ 4,32,000 per year

    Hiring for below :- Call me or WhatsApp me at Immediate Joiners -Customer Support and Technical Support -- InternationalPreferred candidate profile :1 to 5 years of experience in International Technical Support (Voice)3.5 to 4.2 LPA

  • Hiring || IT Support Executive || WFO

    19 hours ago

    Greater Noida, Uttar Pradesh, India Ncr Eduservices Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position : Technical Support Executive Examination CoordinationLocation: Greater Noida (Work from Office)Experience: 4 to 5 YearsWorking Days: Monday to Saturday (1st & 3rd Saturday Off)Shift Timing: 9-hour shift between 11:00 AM to 12:00 AMAbout the Role:We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination...

  • Associate - Technical Support

    18 hours ago

    Greater Noida, Uttar Pradesh, India a12b22b8-0266-4ef8-be5a-774a43080804 Full time US$ 1,500 - US$ 3,000 per year

    Roles and ResponsibilitiesAct as the primary onsite escalation point for incidents raised to the remote support team/MSP.Perform hands-on technical tasks that cannot be handled remotely device swaps, cabling checks, peripheral troubleshooting, connectivity checks.Troubleshoot desktop/laptop issues following SOPs/runbooks and escalate as needed. Support...

  • Hiring || Technical Support Executive || WFO

    23 hours ago

    Noida, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position : Technical Support Executive Examination CoordinationLocation: Greater Noida (Work from Office)Experience: 4 to 5 YearsWorking Days: Monday to Saturday (1st & 3rd Saturday Off)Shift Timing: 9-hour shift between 11:00 AM to 12:00 AMAbout the Role:We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination...

  • Technical Support Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Ienergizer Full time ₹ 23,500 per year

    Freshers WelcomeAbout the RoleWe are looking for enthusiastic and dedicated candidates to join our Technical Support Process. The role requires handling inbound customer calls and assisting with technical queries and troubleshooting. This is an excellent opportunity for freshers and experienced graduates who wish to build their careers in customer support...

  • Hiring || IT Support Executive

    4 days ago

    Greater Noida, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Technical Support Executive – Examination CoordinationLocation: Greater Noida (Work from Office)Experience: 4–5 YearsWorking Days: Monday to Saturday (1st 3rd Saturday Off)Shift Timing: 9-hour shift between 11:00 AM – 12:00 AMAbout the RoleWe are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination...