Hiring || IT Support Executive || WFO

20 hours ago

Greater Noida, Uttar Pradesh, India Ncr Eduservices Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Position : Technical Support Executive Examination Coordination

Location: Greater Noida (Work from Office)

Experience: 4 to 5 Years

Working Days: Monday to Saturday (1st & 3rd Saturday Off)

Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM

About the Role:

We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat.

Key Responsibilities

  • Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools.
  • Respond promptly and professionally to tickets, emails, and chat queries to ensure minimal exam disruption.
  • Escalate critical or unresolved cases to Tier 2 Support as needed, ensuring timely resolution.
  • Coordinate with the Examination Operations and Technical Teams for issue tracking and process improvements.
  • Validate and generate exam codes or links following established protocols.
  • Maintain detailed documentation of support cases, actions taken, and resolutions.
  • Adhere to SLAs while maintaining the highest standards of service and professionalism.

Required Skills & Qualifications

  • Experience: 4 to 5 years in Customer Support, Helpdesk, or Technical Support roles.
  • Communication: Strong verbal and written communication with the ability to handle pressure situations tactfully.
  • Technical Knowledge: Familiarity with Freshdesk or similar tools; basic understanding of system troubleshooting.
  • Coordination Skills: Strong interpersonal and multitasking abilities to manage multiple exams and issues simultaneously.
  • Analytical Thinking: Proactive problem-solving skills with attention to accuracy and timelines.

Why Join Us?

  • Be part of a dynamic team driving smooth and secure online examination experiences.
  • Gain exposure to cutting-edge educational technology and real-time operational management.
  • Enjoy a supportive work culture that values initiative, collaboration, and growth.

Application Process : Ready to make an impact?

  • Send your updated resume to

Regards,

Gunja II Sr. HR Executive

  • Hiring || IT Support Executive

    4 days ago

    Greater Noida, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Technical Support Executive – Examination CoordinationLocation: Greater Noida (Work from Office)Experience: 4–5 YearsWorking Days: Monday to Saturday (1st 3rd Saturday Off)Shift Timing: 9-hour shift between 11:00 AM – 12:00 AMAbout the RoleWe are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination...

  • Hiring || Global Support Associate || WFO

    6 days ago

    Greater Noida, Uttar Pradesh, India Ncr Eduservices Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Position : Global Support AssociateLocation: Greater Noida (Work from Office)Experience: 4 to 5 YearsWorking Days: Monday to Saturday (1st & 3rd Saturday Off)Shift Timing: 9-hour shift between 11:00 AM to 12:00 AMAbout the Role:We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves...

  • Hiring || Technical Support Executive

    4 days ago

    Greater Noida, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position : Technical Support Executive – Examination CoordinationLocation: Greater Noida (Work from Office)Experience: 4–5 YearsWorking Days: Monday to Saturday (1st 3rd Saturday Off)Shift Timing: 9-hour shift between 11:00 AM – 12:00 AMAbout the RoleWe are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination...

  • Hiring || Technical Support Executive || WFO

    24 hours ago

    Noida, Uttar Pradesh, India NCR Eduservices Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Position : Technical Support Executive Examination CoordinationLocation: Greater Noida (Work from Office)Experience: 4 to 5 YearsWorking Days: Monday to Saturday (1st & 3rd Saturday Off)Shift Timing: 9-hour shift between 11:00 AM to 12:00 AMAbout the Role:We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination...

  • Hiring For Customer Support and Technical Support Voice

    1 week ago

    Greater Noida, Uttar Pradesh, India Lavikk Business Solutions Full time ₹ 3,60,000 - ₹ 4,32,000 per year

    Hiring for below :- Call me or WhatsApp me at Immediate Joiners -Customer Support and Technical Support -- InternationalPreferred candidate profile :1 to 5 years of experience in International Technical Support (Voice)3.5 to 4.2 LPA

  • Technical Support Executive

    4 days ago

    Greater Noida, Uttar Pradesh, India Ncr Eduservices Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About the Role:NCR Eduservices Pvt. Ltd. is hiring Technical Support Executives for one of our prestigious UK-based clients. The role focuses on providing real-time technical support during online examinations, ensuring smooth exam delivery and prompt issue resolution via Freshdesk, chat, and email.Key Responsibilities:Monitor live online examinations and...

  • Hiring for HR Executive

    1 week ago

    Greater Noida, Uttar Pradesh, India Lloyd Group of Institutution Full time ₹ 2,40,000 per year

    Job Title: HR ExecutiveLocation: Knowledge Park - 2Department: Human ResourcesReports To: HR Manager / HR HeadJob Summary:The HR Executive will be responsible for supporting recruitment, employee engagement, and other HR activities. This role ensures smooth functioning of HR processes and contributes to building a positive workplace culture.Key...

  • Account Executive

    2 days ago

    Noida, Uttar Pradesh, India 8af98da5-f6f5-4982-bd06-b576228cc884 Full time ₹ 12,00,000 per year

    CodeVyasa is hiring an Account Executive/Manager in Noida (6 days working, 5 WFO). Manage client accounts, drive follow-ups, analyse performance, coordinate with teams, ensure smooth delivery, and identify growth opportunities. Up to 10 LPA.

  • We are Hiring For Customer Support Executive

    2 days ago

    Noida, Uttar Pradesh, India Talent Campuss Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    We are hiring for Customer Support Executive Salary 18k-25k Location : Noida Min 1 Year Exp In Customer Support Candidates from Commerce Background Preferred Required Candidate profileShare Cvs

  • International Support Executive

    4 days ago

    Noida, Uttar Pradesh, India Capgemini Full time ₹ 2,16,000 - ₹ 7,20,000 per year

    Job Title: Service Delivery ExecutiveLocation: NoidaExperience: 1+ yearsSalary: Up to 5.75 LPAShift: 24/7 rotational shiftsWork Mode: Work from Office (WFO)Roles & Responsibilities:Responsible for service delivery in assigned areasEnsure service level targets are met and database accuracy is maintainedWork in a Citrix-based environmentHandle customer...