Hiring || Global Support Associate || WFO

2 days ago

Greater Noida, Uttar Pradesh, India Ncr Eduservices Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position : Global Support Associate

Location: Greater Noida (Work from Office)

Experience: 4 to 5 Years

Working Days: Monday to Saturday (1st & 3rd Saturday Off)

Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM

About the Role:

We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat.

Key Responsibilities

  • Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools.
  • Respond promptly and professionally to tickets, emails, and chat queries to ensure minimal exam disruption.
  • Escalate critical or unresolved cases to Tier 2 Support as needed, ensuring timely resolution.
  • Coordinate with the Examination Operations and Technical Teams for issue tracking and process improvements.
  • Validate and generate exam codes or links following established protocols.
  • Maintain detailed documentation of support cases, actions taken, and resolutions.
  • Adhere to SLAs while maintaining the highest standards of service and professionalism.

Required Skills & Qualifications

  • Experience: 4 to 5 years in Customer Support, Helpdesk, or Technical Support roles.
  • Communication: Strong verbal and written communication with the ability to handle pressure situations tactfully.
  • Technical Knowledge: Familiarity with Freshdesk or similar tools; basic understanding of system troubleshooting.
  • Coordination Skills: Strong interpersonal and multitasking abilities to manage multiple exams and issues simultaneously.
  • Analytical Thinking: Proactive problem-solving skills with attention to accuracy and timelines.

Why Join Us?

  • Be part of a dynamic team driving smooth and secure online examination experiences.
  • Gain exposure to cutting-edge educational technology and real-time operational management.
  • Enjoy a supportive work culture that values initiative, collaboration, and growth.

Application Process : Ready to make an impact?

  • Send your updated resume to

Regards,

Gunja II Sr. HR Executive

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