Hiring || Global Support Associate || WFO

16 hours ago

Greater Noida, Uttar Pradesh, India Ncr Eduservices Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Position : Global Support Associate

Location: Greater Noida (Work from Office)

Experience: 4 to 5 Years

Working Days: Monday to Saturday (1st & 3rd Saturday Off)

Shift Timing: 9-hour shift between 11:00 AM to 12:00 AM

About the Role:

We are seeking a dedicated and tech-savvy Technical Support Executive to join our Examination Coordination team. This role involves ensuring seamless execution of online examinations by resolving real-time technical issues and providing prompt support via tickets, emails, and chat.

Key Responsibilities

  • Monitor and manage real-time technical issues reported during online exams via Freshdesk or similar ticketing tools.
  • Respond promptly and professionally to tickets, emails, and chat queries to ensure minimal exam disruption.
  • Escalate critical or unresolved cases to Tier 2 Support as needed, ensuring timely resolution.
  • Coordinate with the Examination Operations and Technical Teams for issue tracking and process improvements.
  • Validate and generate exam codes or links following established protocols.
  • Maintain detailed documentation of support cases, actions taken, and resolutions.
  • Adhere to SLAs while maintaining the highest standards of service and professionalism.

Required Skills & Qualifications

  • Experience: 4 to 5 years in Customer Support, Helpdesk, or Technical Support roles.
  • Communication: Strong verbal and written communication with the ability to handle pressure situations tactfully.
  • Technical Knowledge: Familiarity with Freshdesk or similar tools; basic understanding of system troubleshooting.
  • Coordination Skills: Strong interpersonal and multitasking abilities to manage multiple exams and issues simultaneously.
  • Analytical Thinking: Proactive problem-solving skills with attention to accuracy and timelines.

Why Join Us?

  • Be part of a dynamic team driving smooth and secure online examination experiences.
  • Gain exposure to cutting-edge educational technology and real-time operational management.
  • Enjoy a supportive work culture that values initiative, collaboration, and growth.

Application Process : Ready to make an impact?

  • Send your updated resume to

Regards,

Gunja II Sr. HR Executive

  • International Technical Support Senior Associate

    2 weeks ago

    Greater Noida, Uttar Pradesh, India NLB Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    We are looking for Helpdesk Support Senior Associate.Location-NoidaWork Mode- WFOWorking Days-5 (should be comfortable with night shifts)Candidate should have 2+ years of experience in international desktop or remote support.Also the candidate should have hands on experience with troubleshooting,active directory, VPN Configuration, Outlook configuration,...

  • Hiring-CCE || Noida || Sal- upto 4.80 LPA || WFO|| Call Sneha

    6 days ago

    Noida, Uttar Pradesh, India Origin Recruiters Full time ₹ 4,00,000 - ₹ 4,80,000 per year

    Greetings from Origin Recruiters We are Hiring for US Voice Process- Noida *Handle healthcare queries with care via calls*Assist US members with claims, benefits & billing*Build a career in global healthcare support*Rotational shifts | WFO Required Candidate profileNote:- Strong English & empathy requiredUndergraduates and Graduates are welcome to...

  • Customer Support Associate

    2 weeks ago

    Greater Noida, Uttar Pradesh, India NLB Services Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are hiringProfile-Customer Support Associate(chat process)Location-NoidaExp-6 months to 3 YearsSalary-2 to 3.2 LPA(depending on interview)Shift-Rotational (24/7)Cab facility available for odd hours.Contact Email-Riya Puri

  • Associate Director, Global Education

    2 weeks ago

    Greater Noida, Uttar Pradesh, India Galgotias Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    About the Role:The Associate Director, Global Education is a crucial role in focusing on and ensuringthe quality of global education. It encompasses alignment efforts between teaching and internationalization, supporting efforts to improve both academic and extra-curricular excellence, establishing robust SOPs and achieving quality assurance...

  • International Voice Customer Support L2

    2 weeks ago

    Noida, Uttar Pradesh, India Hiring Hub Full time ₹ 4,80,000 - ₹ 7,20,000 per year

    *𝐇𝐢𝐫𝐢𝐧𝐠 𝐟𝐨𝐫 US Voice 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 |* *VIRTUAL INTERVIEWS* for new International Business*Work From Office - WFO only*Salary: Upto 40 k CTC5 DAYS WORKINGMale/Female candidates can apply.Rotational Shifts.Both side CAB*Job Requirements:*Excellent command of spoken English with fluency.Flexibility to work in a 24/7...

  • Banking Backend Process Associate

    3 days ago

    Noida, Uttar Pradesh, India Genpact Full time ₹ 3,50,000 - ₹ 7,00,000 per year

    Process Associate – Banking Backend We're hiring for Process Associate- Banking Backend role Requirement -0 to 2 years experience in banking -Excellent communication -Freshers can apply -B.com and BBA graduates only -Night shifts, WFO only If interested, please send your resume with below details- -Current CTC -Notice period

  • Urgent hiring

    2 weeks ago

    Noida, Uttar Pradesh, India Ienergizer Full time ₹ 4,80,000 - ₹ 5,40,000 per year

    HIRING INTERNATIONAL VOICE PROCESS :Process: International VoiceShift: Rotational Shift (5 Days Working)Mode: Work From Office (WFO)CTC: 40,000 to 45,000 per monthExperience: Minimum 6 Months in International Voice ProcessWhat We Offer:Attractive CTC + Incentives5 Days Working, 2 Fixed Week OffsGrowth Opportunities in a Global EnvironmentShare your details...

  • Associate consultant

    2 weeks ago

    Greater Noida, Uttar Pradesh, India HCL Technologies Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description # **Associate Consultant** ### Job Summary - **Location:** Noida - **Project Role:** Associate Consultant - **Qualification:** B-Tech - **Experience:** 4.5-8 Years - **Skills:** Citrix NetScaler - **No. of Positions:** 1 ### To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team....

  • Hiring For Customer Support and Technical Support Voice

    4 days ago

    Greater Noida, Uttar Pradesh, India Lavikk Business Solutions Full time ₹ 3,60,000 - ₹ 4,32,000 per year

    Hiring for below :- Call me or WhatsApp me at Immediate Joiners -Customer Support and Technical Support -- InternationalPreferred candidate profile :1 to 5 years of experience in International Technical Support (Voice)3.5 to 4.2 LPA

  • Global Recruiter( STEM Hirings)

    4 days ago

    Noida, Uttar Pradesh, India XpressEdu Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    About the Role:We are seeking an experienced Global Recruiter with a strong background in sourcing and hiring STEM professionals across international markets. In this role, you will own and drive full-cycle recruitment for a variety of technical and scientific roles spanning engineering, data science, IT, biotech, and R&D — across North America, EMEA,...