Hiring For Azure Support Role

5 days ago

Greater Noida, Uttar Pradesh, India Coforge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description – Application Support Senior Engineer

Role Overview:

We are looking for an experienced Application/Production Senior Support Engineer to join our offshore support team. The role involves providing L2 support for business-critical applications in a 24x7 rotational shift model. The candidate will be responsible for job monitoring, incident management, troubleshooting, and ensuring smooth operations across multiple platforms.

Key Responsibilities:

  • Provide L2 production/application support in a 24x7 rotational shift model.
  • Monitor jobs, alerts, and incidents via ServiceNow, Moogsoft, Client360, and email alerts.
  • Perform job reruns, dependency checks, and incident escalations.
  • Troubleshoot and resolve issues across SQL, Databricks, Talend, any ETL jobs and related applications.
  • Ensure accurate shift handovers and continuous ownership of active incidents.
  • Create and update SOPs, runbooks, and knowledge base articles.
  • Prepare Root Cause Analysis (RCA) for critical incidents and support SLA compliance reporting

Required Skills:

4-7 years of experience in Application Support / Production Support (L2)

Strong hands-on expertise in:

  • SQL, Databricks, Talend, Python/PySpark
  • Azure Cloud (ADLS, ADF)
  • Working knowledge on any ETL tool
  • Working knowledge on job scheduling tool.
  • ServiceNow (ITSM tools.
  • Solid understanding of Incident, Problem, and Change Management (ITIL framework).
  • Strong analytical, troubleshooting, and communication skills (written & verbal).

Preferred Skills:

  • Hands-on Java development experience (ability to write/debug code for automation and reporting).
  • Working knowledge of Power BI for dashboards and reporting.
  • ITIL certification is an added advantage.

Work Model: Offshore, 24x7 rotational shifts with rotational week offs.

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