Hiring For Azure Support Role
6 days ago
Job Description – Application Support Senior Engineer
Role Overview:
We are looking for an experienced Application/Production Senior Support Engineer to join our offshore support team. The role involves providing L2 support for business-critical applications in a 24x7 rotational shift model. The candidate will be responsible for job monitoring, incident management, troubleshooting, and ensuring smooth operations across multiple platforms.
Key Responsibilities:
- Provide L2 production/application support in a 24x7 rotational shift model.
 - Monitor jobs, alerts, and incidents via ServiceNow, Moogsoft, Client360, and email alerts.
 - Perform job reruns, dependency checks, and incident escalations.
 - Troubleshoot and resolve issues across SQL, Databricks, Talend, any ETL jobs and related applications.
 - Ensure accurate shift handovers and continuous ownership of active incidents.
 - Create and update SOPs, runbooks, and knowledge base articles.
 - Prepare Root Cause Analysis (RCA) for critical incidents and support SLA compliance reporting
 
Required Skills:
4-7 years of experience in Application Support / Production Support (L2)
Strong hands-on expertise in:
- SQL, Databricks, Talend, Python/PySpark
 - Azure Cloud (ADLS, ADF)
 - Working knowledge on any ETL tool
 - Working knowledge on job scheduling tool.
 - ServiceNow (ITSM tools.
 - Solid understanding of Incident, Problem, and Change Management (ITIL framework).
 - Strong analytical, troubleshooting, and communication skills (written & verbal).
 
Preferred Skills:
- Hands-on Java development experience (ability to write/debug code for automation and reporting).
 - Working knowledge of Power BI for dashboards and reporting.
 - ITIL certification is an added advantage.
 
Work Model: Offshore, 24x7 rotational shifts with rotational week offs.
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