Customer Support Executive

1 day ago

Noida Uttar Pradesh, India Footprints Childcare Pvt Ltd Full time

**Job Purpose**:Addressing concerns and request raised by Centre Staff, and Parents effectively with adequate solution within policies to maintain high degree of Customer Satisfaction.

**Job Description**:
Identify and prioritize customer issues and problems based on importance, urgency, and ageing.
Provide prompt and quality resolution of customer concerns on a day-to-day basis within defined timelines.
Gather all necessary information, communicate with and route complaints to the appropriate department, if required.
Respond to parent requests or complaints regarding deficiencies and report recurring or problem areas to the management.
Maintain detailed documentation of all communications and actions taken for each case.
Take things to completion within TAT or escalate it to your team leader

**Minimum Education**:Graduate

**Skills**:Skills & Competencies:
2 to 3 years of experience in Customer Support / Helpdesk operations.
Excellent written and verbal communication skills with strong command of grammar, sentence construction, and pronunciation.
Strong analytical and critical thinking skills — ability to use logic and reasoning to identify alternative solutions, conclusions, or approaches to problems.
Customer service orientation with empathy, patience, and concern for others.
Proficiency in billing or technical processes to efficiently assist parents and resolve queries.
Active listening skills with a polished, courteous, and professional demeanour.
Good computer proficiency; experience working with Helpdesk tools, CRM systems, or Dialler platforms.

Stress Management and Adaptability - Works well under pressure, staying accurate, positive, and flexible in changing situations.

**Experience**:2-3 years

Pay: Up to ₹40,000.00 per month

**Benefits**:

- Provident Fund

Work Location: In person

  • Customer Care Executive

    5 days ago

    Greater Noida, India Customer Care Executive Full time

    Responding to customer inquiries and resolving their concerns promptly and efficiently. - Providing accurate and detailed information about products, services, and company policies. - Handling and resolving customer complaints and escalating issues when necessary. - Assisting customers in placing orders, tracking shipments, and processing returns or...

  • Customer Support Executive

    3 weeks ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Representative

    1 week ago

    Sector-128 Noida, Noida, Uttar Pradesh, India NEET SUPPORT Full time

    **About NEET Support** **Key Responsibilities** - **Issue Resolution**: Resolve customer queries, complaints, and concerns promptly and effectively. - **Follow-ups**: Maintain follow-ups with students and parents to ensure their issues are resolved and they are satisfied with the service. - **Database Management**: Update and maintain accurate records of...

  • Customer Support Executive

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and outbound...

  • Customer Support Executive

    2 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and outbound...

  • Customer Support Executive

    7 days ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed promptly and effectively. You will also play a crucial...

  • Customer Support Executive

    1 day ago

    Noida, Uttar Pradesh, India Easemydeal Full time

    **CUSTOMER SUPPORT EXECUTIVE** **Job Location : Secto-3, Noida** - (5 min walking from Noida Sector-16 metro station)_ As a Support Executive, you will be responsible for providing excellent customer service and support to our clients. You will act as the primary point of contact between the company and its customers, ensuring their concerns are addressed...

  • Customer Support Executive

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...

  • Customer Support Executive

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    3 weeks ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...