RPAAutomation Coordinator, Business Process

Description:
Actual Title : Automation Coordinator, Business Process
Department: Business Process
Reports To: Manager Automation
Duration: Long Term contract
Possibility for conversions: Yes.
Onsite/Hybrid/Remote: Onsite (Bangalore) Intuitive Surgical Office 3 Day Visit Mandatory
Mode of interview: Zoom/In-person
No of rounds of interview: 3

At Intuitive, we are united behind our mission: we believe that mínimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

As pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare’s hardest challenges and advance what is possible.

Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere—we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture—our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s advance the world of mínimally invasive care.

Primary Function of Position:
The Automation Coordinator will be responsible for providing operations and system support to the Business Process department. This includes maintaining, identifying, analyzing, testing, and developing business system automation solutions. Working with process owners and end users to identify continuous improvement opportunities and develop solutions to improve process effectiveness and efficiencies.

Roles and Responsibilities:

- Daily maintenance of automation solutions.
- Set up automation processes and map document layouts.
- Manually verify and fix automated data extraction results.
- Communicate with and provide operational support to Service department end users.
- Analyze end users’ needs and requests, identify and propose automation solutions using system standards and best practices.
- Drive continuous improvement, including operational efficiency such as transactional automation.
- Maintain system tables, configuration, and/or master data.
- Analyze production issues to determine root cause and provide recommendations to the IT development team.
- Partner with IT and other cross-functional teams to resolve system issues and to define/develop future business requirements for any new system automation, enhancement or process.
- Create and maintain training documentation for business processes.
- Provide operational and business system training to end users.
- Document, maintain and implement standard operating procedures and associated reference documentation for processes.
- Support projects as assigned by management.
- Create and develop user requirements, functional specifications, and test plans.
- Conduct integration and user acceptance testing and provide guidance on new processes.

Required Knowledge, Skills, and Experience:

- Minimum of a bachelor’s degree, preference in science.
- 5+ years relevant work experience in Service Support environment preferred.
- Proficient understanding of CRM/ERP business systems (SAP, Salesforce, etc.) and basic knowledge of RPA tools (Automation Anywhere, etc.)
- Intermediate coding language knowledge (Python, RegEx experience to enhance extracted data is preferred)
- Intermediate knowledge of Databases - writing & understanding of SQL queries and stored procedures is preferred.
- Experience working with EDI and Business Analysis/Reporting tools (SAP BI, Tableau, etc.) are preferred.
- Ability to work independently, multitask, and prioritize duties.
- Proficient in working with MS - Excel, MS-Access.
- Must be capable of working effectively in cross-functional project teams.
- Strong attention to detail and organizational skills required.
- Effective analytical, troubleshooting and problem-solving skills required.
- Fluent in English.
- Experience in automating business system processes is preferred.
- Knowledge in improving business processes through machine learning is preferred.
- Ability to travel occasionally (max 5-10%)
- Ability to work during Europe office hours.

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