CRM Executive

20 hours ago

Gurugram Haryana, India Shree Vardhman Group Full time

**Job Description: CRM Executive**

**Position: CRM Executive - After-Sales**

**Department: Customer Relationship Management (CRM)**

**Location: Sector 54, Gurgaon**

**Experience: 2+ years in customer relationship management, preferably in the real estate sector**

**Employment Type: Full-time**

**Job Summary**

**Key Responsibilities**

After-Sales Client Management

Serve as the primary point of contact for clients post-purchase.

Address and resolve customer queries, complaints, or issues related to property documentation, payments, and possession.

Provide timely updates to clients on the status of their property, including construction progress, possession timelines, and project milestones.

Coordinate with internal teams (legal, finance, and operations) to ensure timely resolution of client concerns.

**Documentation and Compliance**

Manage and oversee all post-sale documentation, including agreements for sale, allotment letters, payment receipts, possession letters, and sale deeds.

Assist clients in understanding and completing property registration processes.

Ensure compliance with real estate regulations, maintaining transparency in all transactions.

**Payment Management**

Track and follow up on pending payments from clients as per the payment schedule.

Generate demand letters and payment receipts, ensuring accurate record-keeping.

Handle payment-related queries and discrepancies.

**Data Management**

Maintain a comprehensive and up-to-date database of client information, including contact details, payment history, and documentation status.

Ensure data accuracy and integrity, adhering to company policies and data protection regulations.

**Customer Relationship Enhancement**

Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.

**Property Handover and Post-Possession Support**

Coordinate property handover processes, including site visits and final walkthroughs.

Liaise with facility management teams to resolve post-possession concerns.

Provide clients with maintenance agreements, warranty details, and other necessary information.

**Required Skills and Qualifications**

Education: Bachelor’s degree in Business Administration, Real Estate Management, or a related field.

Experience: 2+ years in a CRM or customer service role, preferably in the real estate sector.

**Technical Skills**:
Proficiency in MS Office Suite (Excel, Word).

Familiarity with real estate documentation and compliance processes.

Communication Skills: Excellent verbal and written communication to interact effectively with clients and internal teams.

Organizational Skills: Strong attention to detail and ability to manage multiple tasks simultaneously.

Problem-Solving: Ability to address client concerns with professionalism and efficiency.

Preferred Qualifications

Experience in real estate or construction-related industries.

Knowledge of local real estate laws and property registration processes.

Strong analytical skills for generating reports and tracking performance metrics.

Why Join Us?

Opportunity to work with a leading real estate company with a focus on customer satisfaction.

Exposure to dynamic and challenging tasks in the after-sales domain.

Competitive salary and growth opportunities.

Application Process

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Schedule:

- Day shift
- Fixed shift

Work Location: In person

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