CRM Executive

4 hours ago

Gurugram Haryana, India Shree Vardhman Group Full time

**Job Description: CRM Executive**

**Position: CRM Executive - After-Sales**

**Department: Customer Relationship Management (CRM)**

**Location: Sector 54, Gurgaon**

**Experience: 2+ years in customer relationship management, preferably in the real estate sector**

**Employment Type: Full-time**

**Job Summary**

**Key Responsibilities**

After-Sales Client Management

Serve as the primary point of contact for clients post-purchase.

Address and resolve customer queries, complaints, or issues related to property documentation, payments, and possession.

Provide timely updates to clients on the status of their property, including construction progress, possession timelines, and project milestones.

Coordinate with internal teams (legal, finance, and operations) to ensure timely resolution of client concerns.

**Documentation and Compliance**

Manage and oversee all post-sale documentation, including agreements for sale, allotment letters, payment receipts, possession letters, and sale deeds.

Assist clients in understanding and completing property registration processes.

Ensure compliance with real estate regulations, maintaining transparency in all transactions.

**Payment Management**

Track and follow up on pending payments from clients as per the payment schedule.

Generate demand letters and payment receipts, ensuring accurate record-keeping.

Handle payment-related queries and discrepancies.

**Data Management**

Maintain a comprehensive and up-to-date database of client information, including contact details, payment history, and documentation status.

Ensure data accuracy and integrity, adhering to company policies and data protection regulations.

**Customer Relationship Enhancement**

Build and maintain strong relationships with clients to enhance customer satisfaction and loyalty.

**Property Handover and Post-Possession Support**

Coordinate property handover processes, including site visits and final walkthroughs.

Liaise with facility management teams to resolve post-possession concerns.

Provide clients with maintenance agreements, warranty details, and other necessary information.

**Required Skills and Qualifications**

Education: Bachelor’s degree in Business Administration, Real Estate Management, or a related field.

Experience: 2+ years in a CRM or customer service role, preferably in the real estate sector.

**Technical Skills**:
Proficiency in MS Office Suite (Excel, Word).

Familiarity with real estate documentation and compliance processes.

Communication Skills: Excellent verbal and written communication to interact effectively with clients and internal teams.

Organizational Skills: Strong attention to detail and ability to manage multiple tasks simultaneously.

Problem-Solving: Ability to address client concerns with professionalism and efficiency.

Preferred Qualifications

Experience in real estate or construction-related industries.

Knowledge of local real estate laws and property registration processes.

Strong analytical skills for generating reports and tracking performance metrics.

Why Join Us?

Opportunity to work with a leading real estate company with a focus on customer satisfaction.

Exposure to dynamic and challenging tasks in the after-sales domain.

Competitive salary and growth opportunities.

Application Process

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹60,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment

Schedule:

- Day shift
- Fixed shift

Work Location: In person

  • Telesales Executive

    1 week ago

    Gurugram, Haryana, India 3Sigma crm Full time

    Are You Ready to Revolutionize CRM Solutions? Are you passionate about driving business growth and making a meaningful impact? We're on the lookout for a dynamic Business Development Manager to be a part of our journey in transforming the way businesses engage with their customers through our cutting-edge mobile CRM app! About Us: We're a trailblazing...

  • Opportunity for Salesforce CRM and Sales Cloud Role

    6 days ago

    Gurugram, Haryana, India EDGE Executive Search Full time

    The Company Our client is a MNC and worldwide leader for manufacturing and marketing various imaging and optical products. - The Job This position is responsible for successfully managing SalesForce sales and marketing cloud deployments. - Implementation and customization: Lead the design, configuration, and implementation of Sales Force CRM, Marketing &...

  • CRM Executive

    1 week ago

    Gurugram, Haryana, India Bluerock landbase pvt. Ltd. Full time

    **Job Title**: CRM Executive **Location**: Gurgaon Sec 67 **Experience**: 1-2 Years **Job Overview**: We are seeking a motivated and detail-oriented CRM Executive with 1-2 years of experience to join our dynamic team. In this role, you will be responsible for managing customer relationships, analyzing customer data, and supporting CRM strategies to...

  • CRM Executive

    1 week ago

    Gurugram, Haryana, India Veena Polymers Full time

    Manage and maintain the CRM system, including data entry, organization, and integrity checks. - Collaborate with sales, marketing, and customer service teams to understand their CRM requirements and provide support accordingly. - Develop and implement CRM strategies to enhance customer acquisition, retention, and satisfaction. - Create and execute targeted...

  • CRM Executive

    4 hours ago

    Gurugram, Haryana, India Legend Group Full time

    **About the Role** **Key Responsibilities** - Manage end-to-end customer relationship processes to ensure high customer satisfaction and retention. - Handle customer queries, complaints, and escalation management with timely resolutions. - Maintain and update customer data using CRM software (Zoho/HubSpot/Salesforce or similar). - Track customer lifecycle,...

  • CRM Executive

    6 days ago

    Gurugram, Haryana, India Satya Skin & Haircare Pvt. Ltd. Full time

    **Job Description: CRM Executive** **Location**: Gurgaon (Sector 27) **Company**: Satya Skin & Hair Solutions **Position Summary**: **Key Responsibilities**: - **Customer Relationship Management**: - Serve as the primary point of contact for client inquiries, feedback, and complaints. - Build and maintain strong relationships with clients to ensure repeat...

  • CRM Executive

    1 week ago

    Gurugram, Haryana, India Build My Infra Full time

    **Job Title**: CRM Executive **Location**: Gurugram **Salary Range**: ₹10,000 - ₹30,000 per month **Experience**: 1-3 Years (preferred) **Education**: Diploma or B.Tech in **Electrical**, **Mechanical**, or **Civil Engineering** **Key Responsibilities:Client Relationship Management**: - Act as the primary point of contact for client communication and...

  • CRM Executive

    1 week ago

    Gurugram, Haryana, India Nivasa Group Full time

    **Job Title**: CRM Coordinator - Furniture Service Department **Reports To**: Service Manager **Location: Gurgaon** **Department**: After-Sales / Customer Service **Job Summary**: **Key Responsibilities**: - Manage and update customer service cases and records in the CRM system. - Coordinate daily with technicians, service executives, and the Service...

  • CRM

    2 weeks ago

    Gurugram, Haryana, India Eicher Full time

    Location Gurugram, Haryana, India Category Others Posted Date 05/28/2025 Job Id P-101001 Job Requirements Job Purpose: This role will be part of the Global Brand organization and will report to the Lead - CRM. The incumbent will be responsible for assisting in establishing and executing the CRM / Marketing technology related comms operations and...

  • Sales & CRM Executive

    6 days ago

    Gurugram, Haryana, India AiSPi Full time

    Sales & CRM Executive **Position**: Sales & CRM Executive **Location**: Gurugram/Delhi, Office Role **Employment Type**: Full-Time **Travel**: Willingness to travel at least once a month to other cities **About AiSPi** AiSPi is a curated fashion platform spotlighting Europe’s most exclusive boutique designers for the global market. With a deep focus...