CRM Executive
1 day ago
**Job Description: CRM Executive**
**Location**: Gurgaon (Sector 27)
**Company**: Satya Skin & Hair Solutions
**Position Summary**:
**Key Responsibilities**:
- **Customer Relationship Management**:
- Serve as the primary point of contact for client inquiries, feedback, and complaints.
- Build and maintain strong relationships with clients to ensure repeat business and loyalty.
- Address client concerns promptly and effectively, ensuring a positive resolution.
- **CRM System Maintenance**:
- Manage and update client records in the CRM system with accuracy.
- Monitor client interactions and track engagement to provide data-driven insights.
- Generate and analyze reports on client activity, preferences, and feedback.
- **Client Communication**:
- Schedule and follow up on client appointments.
- Coordinate pre
- and post-treatment communications, including reminders and feedback requests.
- Inform clients about new services, promotions, and offers.
- **Operational Support**:
- Collaborate with medical and administrative staff to ensure seamless client experiences.
- Assist in organizing events, promotional campaigns, and loyalty programs.
- Ensure proper documentation of client history and preferences for personalized service.
- **Process Optimization**:
- Suggest improvements to enhance the efficiency of CRM operations.
- Ensure compliance with data privacy standards and confidentiality protocols.
**Qualifications**:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 1-2 years of experience in a CRM, customer service, or related role, preferably in the healthcare, skin, or hair industry.
- Proficiency in CRM tools (e.g., Kylas, Zoho CRM, or Salesforce) and MS Office Suite.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
**Key Skills**:
- Client relationship management
- Data analysis and reporting
- Problem-solving and conflict resolution
- Attention to detail
- Time management
Pay: ₹10,000.00 - ₹35,000.00 per month
Schedule:
- Day shift
Work Location: In person
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