CRM Executive

17 hours ago

Gurugram Haryana, India Satya Skin & Haircare Pvt. Ltd. Full time

**Job Description: CRM Executive**
**Location**: Gurgaon (Sector 27)
**Company**: Satya Skin & Hair Solutions

**Position Summary**:
**Key Responsibilities**:

- **Customer Relationship Management**:

- Serve as the primary point of contact for client inquiries, feedback, and complaints.
- Build and maintain strong relationships with clients to ensure repeat business and loyalty.
- Address client concerns promptly and effectively, ensuring a positive resolution.
- **CRM System Maintenance**:

- Manage and update client records in the CRM system with accuracy.
- Monitor client interactions and track engagement to provide data-driven insights.
- Generate and analyze reports on client activity, preferences, and feedback.
- **Client Communication**:

- Schedule and follow up on client appointments.
- Coordinate pre
- and post-treatment communications, including reminders and feedback requests.
- Inform clients about new services, promotions, and offers.
- **Operational Support**:

- Collaborate with medical and administrative staff to ensure seamless client experiences.
- Assist in organizing events, promotional campaigns, and loyalty programs.
- Ensure proper documentation of client history and preferences for personalized service.
- **Process Optimization**:

- Suggest improvements to enhance the efficiency of CRM operations.
- Ensure compliance with data privacy standards and confidentiality protocols.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- Minimum 1-2 years of experience in a CRM, customer service, or related role, preferably in the healthcare, skin, or hair industry.
- Proficiency in CRM tools (e.g., Kylas, Zoho CRM, or Salesforce) and MS Office Suite.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.

**Key Skills**:

- Client relationship management
- Data analysis and reporting
- Problem-solving and conflict resolution
- Attention to detail
- Time management

Pay: ₹10,000.00 - ₹35,000.00 per month

Schedule:

- Day shift

Work Location: In person

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