CRM

5 days ago

Gurugram Haryana, India Eicher Full time

Location

Gurugram, Haryana, India

Category

Others

Posted Date

05/28/2025

Job Id

P-101001

Job Requirements

Job Purpose:
This role will be part of the Global Brand organization and will report to the Lead - CRM. The incumbent will be responsible for assisting in establishing and executing the CRM / Marketing technology related comms operations and roadmap across the organization for achieving world class customer satisfaction for Royal Enfield globally.

You will work with multiple stakeholders to deliver business objectives ranging and not limited to customer service, marketing and sales teams to maintain a customer-focused attitude with a focus on activities that will nurture and convert prospects and retain customers for lifetime.

Position Overview:
Location: Gurgaon

Position Title: Customer Relationship Management

Reports to: Lead - CRM

Function: Brand

What you’ll do:

- Drive the Customer Relationship Management (CRM) communication operations for the brand and work cross-functionally with design, analytics, product, research and engineering to define the technology, messaging, strategy and data models in the CRM space for outreach to customers and intenders.
- Interface with regional and country SPOCS to define Customer lifecycle communication suited to the geography, bringing an expertise from a functional level to blend with business and regional sensitivities.
- Drive release of CRM campaigns on time, in full via steering the CRM agency operations, having hands on knowledge and use of the marketing automation, CDP and other supporting tools and models.
- Drive personalization interventions, derived insights to arrive at sharper segmentation that will yield in increased engagement on CRM mediums, Website and eventual conversions.
- Lead the identification and creation of customer segments, targeting and reporting to inform the development of the lifecycle program with help of the marketing automation and customer data platform tool.
- Analyze metrics on implementation and utilization of key marketing technology platforms for global marketing campaigns.
- Work closely with the creative strategy team, agency partners for creation of CRM comms assets, in tandem sharing the best practices and references.
- Ensure key campaign and project KPIs are met, manage performance/ reporting and communicate results to executive leadership and alongside ensuring timely payouts and record keeping for vendor related payments.

What you'll bring:
**Experience**:

- 3 - 5 years and above having worked in an agency or brand on customer facing projects and comms.
- Hands on experience of working with Marketing automation platforms, integrations and reporting.
- Have delivered CRM assets across various platforms while working with support teams from the creative department.
- Has working knowledge of CDP, personalization and predictive models for CRM operations

Qualification:

- Bachelor’s degree (Full Time) - CRM, Marketing, Communications
- Masters in Business Administration (MBA) / Post Graduate Diploma in Management (PGDM) - Advertising, Marketing, Communications

Ready to Join Us?
Fast Track Career GrowthOutstanding launches and riding eventsRiders' LeaveLeadership Development ProgramsMedical Insurance and Life CoverCareer Progression via internal movementsEqual Employment OpportunityAmazing Employee Discounts on company productsVoluntary Parental Coverage - Medical InsuranceRewards and RecognitionMaternity & Paternity leave and benefits

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