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CRM

2 weeks ago

Gurugram Haryana, India JS ASSOCIATES Full time

A Customer Relationship Manager (CRM) is responsible for building and maintaining strong, profitable customer relationships. They manage client interactions, resolve issues, and implement strategies to improve customer satisfaction and loyalty. They also identify opportunities to upsell and cross-sell products or services, and ensure customers are aware of new and existing company offerings. Key Responsibilities:

- **Building and Maintaining Relationships**:CRMs cultivate strong, positive relationships with customers, acting as the primary point of contact.
- **Customer Issue Resolution**:They address customer inquiries, complaints, and concerns, working to find timely and effective solutions.
- **Sales and Marketing Alignment**:CRMs collaborate with sales and marketing teams to implement strategies that drive customer engagement and revenue growth.
- **Customer Satisfaction and Loyalty**:They monitor customer satisfaction metrics, implement strategies to improve the customer experience, and work to retain existing customers.
- **Product and Service Knowledge**:CRMs ensure customers are well-informed about products and services and can effectively address customer inquiries.
- **Data Analysis and Reporting**:They analyze customer data to identify trends, opportunities, and areas for improvement, and provide regular reports to management.

Skills Required:

- **Communication Skills**:Excellent written and verbal communication skills are essential for interacting with customers and internal teams.
- **Problem-Solving Abilities**:CRMs need strong problem-solving skills to effectively address customer issues and find solutions.
- **Interpersonal Skills**:They need to be able to build rapport with customers, empathize with their needs, and build strong relationships.
- **Technical Skills**:Familiarity with CRM software and other relevant technologies is often required.
- **Analytical Skills**:Analyzing customer data, identifying trends, and developing strategies based on data insights are important skills.
- **Adaptability**:The ability to adapt to changing customer needs and business requirements is crucial.

Contact - 9310699721

Pay: ₹30,000.00 - ₹60,000.00 per month

Work Location: In person