Customer Service Representative

2 weeks ago

Vile Parle Mumbai Maharashtra, India Olives Suppliers and Marketers Full time

**Job Title: Customer Support Executive**

**Location**: Andheri

Timing : 8:30- 5

**Key Responsibilities**:

- **Performance Review and Reporting**:

- Prepare New Product Performance Reviews.
- Compile the priority Report on a monthly basis.
- Generate Distributor-wise Priority Reports on a quarterly basis.
- Create and manage the Monthly Sales Programme.
- Prepare plant-wise sales details as required.
- **Customer Support and Coordination**:

- Arrange spare parts for customers from the plant.
- Register and manage customer complaints.
- Follow up with the QC team, coordinators, and customers for QC reports and spare parts.
- Forward complaints from end-users to the appropriate distributors and sales personnel.
- **Additional Duties**:

- Undertake any other responsibilities as assigned by the Management or Sales and Marketing Director.

**Required Skills and Qualifications**:

- **Education**: Any graduate with relevant experience.
- **Experience**: 1-3 years of experience in a customer support role.
- **Technical Skills**:

- Proficiency in Microsoft Word and Excel.
- SAP knowledge is preferable.
- **Communication Skills**: Excellent written and verbal communication skills.
- **Organizational Skills**: Highly organized and detail-oriented.
- **Personal Attributes**: Proactive, enthusiastic, and able to work effectively in a team.

**Why Join Us**:

- Opportunity to work in a dynamic and growth-oriented environment.
- Engage in a role that allows for both independent and collaborative work.
- Be part of a team that values proactive and enthusiastic individuals.

**Job Types**: Full-time, Permanent

Pay: ₹240,000.00 - ₹360,000.00 per year

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Application Question(s):

- Current CTC, Expected CTC, Notice period?

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- FLUENT English (required)

Work Location: In person

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