Customer Service Operations Support Administrator

6 days ago

Noida, India Pearson Full time

**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.**

**Primary Responsibilities**
- **Level 3 Escalation calls**:

- **Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business**:

- **Prepare client reports**:

- **Act as an escalation point for service related problems**:

- **Promote client programs and products**:

- **Determine additional opportunities and possible operational trouble areas**:

- **Input accurate customer information into the database**:

- **Assist in training and monitoring call center agents to ensure quality of service**:

- **Maintaining the SLA for different LOB’s**:

- **Reports**:

- **Client Management**:

- **Events handling**

**Qualifications/Education and Experience**:

- **Required education
- Bachelor degree**:

- **2-4 years experience in a similar/related position**:

- **Confident and fluid communicator**:

- **High levels of customer service skills**:

- **Previously operated in a Level 2 support role**:

- **Familiar and comfortable working in a busy corporate environment/shifts**:

- **Familiar with MS Office**:

- **Experienced in collating reports**
- **Excellent oral and written communication skills**:

- **Great attention to detail**:

- **Problem solving skills**:

- **Strong organizing and time management skills**:

- **Customer service skills**:

- **Effective team working skills**:

- **Client and People Management skills**

**Job**: CUSTOMER SERVICE

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 9072

  • ▷ 15h Left! Customer Service Operations Support Administrator

    2 weeks ago

    Noida, India Pearson Full time

    Job Description Pearson VUE, a global leader in computer-based testing, is looking for a Customer Service Operations Support Administrator to join our successful team in Noida. Delivering over 15 million certification and licensure exams annually, we pride ourselves on exceptional professional development opportunities, incentives, and a competitive benefits...

  • Customer Service Operations Support Administrator

    6 days ago

    Noida, India Pearson Full time

    **We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.** **Primary...

  • Customer Service

    6 days ago

    Noida, India Insight Customer Call Solutions LTD Full time

    Roles and Responsibilities 1.Answering calls and resolving queries about product or company. 2. Noticing significant subtleties of every discussion. 3. Conveying verbal acknowledgments of offers to our Sales group for closing. 4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment,...

  • Customer Service Administrator

    2 weeks ago

    Noida, India Pearson Full time

    Job Description Pearson is looking for a dedicated Customer Service Administrator to join our Customer Contact Center. In this role, you'll be responsible for responding to a high volume of inquiries regarding our products and services, primarily focusing on inbound calls, LiveChat, and emails from examinees and others about teacher certification programs,...

  • Urgent Search! Customer Service Operations Support Administrator

    3 weeks ago

    Noida, Uttar Pradesh, India Pearson Full time

    Job Category Go To Market Pearson VUE pearsonvue com has been a pioneer in the computer-based testing industry for decades delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare We are the global leader in developing and delivering high-stakes exams via the world s most...

  • Customer Service Operations Support Administrator

    2 weeks ago

    Noida, India Pearson Full time

    **Job Position: Student Success Advisor** **Division: Virtual Learning - Pearson Online Learning Services** **Job Grade: B2** **Location: Noida, India** **Why Pearson** Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in...

  • Customer Service Technical Support Administrator

    3 weeks ago

    Noida, India Pearson Full time

    Job Description Pearson VUE is seeking dedicated Customer Service Technical Support Administrators to deliver a first-class level of customer service to our candidates and clients. Our teams prioritize empathy and focus on addressing candidate concerns, fostering an environment of real-time feedback and continuous development to meet our overarching team,...

  • Customer Relationship Manager

    7 days ago

    Noida, Uttar Pradesh, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description:Job Title: Customer Relationship Manager (CRM) (females)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: (female) Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for...

  • Customer Relationship Management Specialist

    7 days ago

    Noida, Uttar Pradesh, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Customer Relationship Manager (CRM)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: Only --- Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for managing client relationships,...

  • Customer Relationship Management

    7 days ago

    Noida, India Tek Support Full time

    Job Description Job Title: Customer Relationship Manager (CRM) Location: Noida (100% Onsite) Shift Timings: 7:00Pm-4:00Pm (Night Shift) Experience Required: 4- 9 Years Preference: Only (Female) Candidates (Local candidates preferred) Job Description: We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The...