
Customer Service Operations Support Administrator
2 days ago
**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.**
**Primary Responsibilities**
- **Level 3 Escalation calls**:
- **Directly liaising with the US (United States), EMEA (Europe, Middle East and Africa) and APAC (Asia Pacific) lines of business**:
- **Prepare client reports**:
- **Act as an escalation point for service related problems**:
- **Promote client programs and products**:
- **Determine additional opportunities and possible operational trouble areas**:
- **Input accurate customer information into the database**:
- **Assist in training and monitoring call center agents to ensure quality of service**:
- **Maintaining the SLA for different LOB’s**:
- **Reports**:
- **Client Management**:
- **Events handling**
**Qualifications/Education and Experience**:
- **Required education
- Bachelor degree**:
- **2-4 years experience in a similar/related position**:
- **Confident and fluid communicator**:
- **High levels of customer service skills**:
- **Previously operated in a Level 2 support role**:
- **Familiar and comfortable working in a busy corporate environment/shifts**:
- **Familiar with MS Office**:
- **Experienced in collating reports**
- **Excellent oral and written communication skills**:
- **Great attention to detail**:
- **Problem solving skills**:
- **Strong organizing and time management skills**:
- **Customer service skills**:
- **Effective team working skills**:
- **Client and People Management skills**
**Job**: CUSTOMER SERVICE
**Organization**: Assessment & Qualifications
**Schedule**: FULL\_TIME
**Req ID**: 9072
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