Customer Service Operations Support Administrator
6 days ago
**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.**
**Primary Responsibilities**
**Level 3 Escalation calls.**
**Directly liaising with the APAC, US (United States), and EMEA (Europe, Middle East, and Africa) lines of business.**
**Prepare client reports.**
**Act as an escalation point for service-related problems.**
**Promote client programs and products.**
**Determine additional opportunities and possible operational trouble areas.**
**Input accurate customer information into the database.**
**Assist in training and monitoring call center agents to ensure the quality of service.**
**Maintaining the SLA for different LOBs.**
**Reports.**
**Client Management**
**Events handling**
**People Management(In Manager Absence)**
**Open to Night shifts**
**Flexible with 24
- 7 support
***
Continuous video monitoring and review for long hours
***
Qualifications - External
***
***
Job**: CUSTOMER SERVICE
**Organization**: Assessment & Qualifications
**Schedule**: FULL\_TIME
**Req ID**: 8107
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Noida, India Pearson Full timeJob Description Pearson VUE, a global leader in computer-based testing, is looking for a Customer Service Operations Support Administrator to join our successful team in Noida. Delivering over 15 million certification and licensure exams annually, we pride ourselves on exceptional professional development opportunities, incentives, and a competitive benefits...
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Noida, India Pearson Full time**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.** **Primary Responsibilities** -...
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