
Customer Service Operations Support Administrator
1 week ago
**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.**
**Primary Responsibilities**
**Level 3 Escalation calls.**
**Directly liaising with the APAC, US (United States), and EMEA (Europe, Middle East, and Africa) lines of business.**
**Prepare client reports.**
**Act as an escalation point for service-related problems.**
**Promote client programs and products.**
**Determine additional opportunities and possible operational trouble areas.**
**Input accurate customer information into the database.**
**Assist in training and monitoring call center agents to ensure the quality of service.**
**Maintaining the SLA for different LOBs.**
**Reports.**
**Client Management**
**Events handling**
**People Management(In Manager Absence)**
**Open to Night shifts**
**Flexible with 24
- 7 support
***
Continuous video monitoring and review for long hours
***
Qualifications - External
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***
Job**: CUSTOMER SERVICE
**Organization**: Assessment & Qualifications
**Schedule**: FULL\_TIME
**Req ID**: 8294
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