▷ 15h Left Customer Service Operations Support Administrator
2 weeks ago
Job Description Pearson VUE, a global leader in computer-based testing, is looking for a Customer Service Operations Support Administrator to join our successful team in Noida. Delivering over 15 million certification and licensure exams annually, we pride ourselves on exceptional professional development opportunities, incentives, and a competitive benefits package. You'll work alongside talented and motivated colleagues who share a passion for helping customers throughout their learning and assessment journey. Key Responsibilities - Follow through with incidents, reports, and projects, ensuring resolution. - Handle Level 2 Escalation calls, acting as a primary escalation point for service-related problems. - Input accurate customer information into the database. - Assist in training and monitoring call center agents to ensure quality of service. - Maintain the SLA (Service Level Agreement) for different Lines of Business (LOBs). - Resolve customer and client queries within the Pearson VUE case management system. Qualifications & Experience - Required Education: Bachelor's degree. - Experience: 2 years of experience in a similar or related customer service position. - Previously operated in a Level 2 support role. - Familiar and comfortable working in a busy corporate environment/shifts (24x7). - Experience in providing application support. - Familiar with MS Office. Desired Candidate Profile - Excellent oral and written communication skills. - Great attention to detail. - Strong problem-solving skills. - Excellent organizing and time management skills. - Strong customer service skills. - Effective teamwork skills.
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Noida, India Pearson Full time**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment,powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.** **Primary Responsibilities** -...
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Noida, India Pearson Full time**We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.** **Primary...
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Customer Service
6 days ago
Noida, India Insight Customer Call Solutions LTD Full timeRoles and Responsibilities 1.Answering calls and resolving queries about product or company. 2. Noticing significant subtleties of every discussion. 3. Conveying verbal acknowledgments of offers to our Sales group for closing. 4. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment,...
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Customer Service Administrator
2 weeks ago
Noida, India Pearson Full timeJob Description Pearson is looking for a dedicated Customer Service Administrator to join our Customer Contact Center. In this role, you'll be responsible for responding to a high volume of inquiries regarding our products and services, primarily focusing on inbound calls, LiveChat, and emails from examinees and others about teacher certification programs,...
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15h Left! IT Support
3 weeks ago
Noida, India BIG Language Solutions Full timeJob Description Job Title: IT Support / System Administrator Experience Required: 5+ Years Location: Noida(Work From Office) Employment Type: Full-Time Shift: US Shift(Rotational) About the Role ________________________________________ Job Summary: We are seeking a skilled and proactive IT Support / System Administrator to manage and support the...
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Noida, Uttar Pradesh, India Pearson Full timeJob Category Go To Market Pearson VUE pearsonvue com has been a pioneer in the computer-based testing industry for decades delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare We are the global leader in developing and delivering high-stakes exams via the world s most...
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Noida, India Pearson Full time**Job Position: Student Success Advisor** **Division: Virtual Learning - Pearson Online Learning Services** **Job Grade: B2** **Location: Noida, India** **Why Pearson** Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 150 years of experience in...
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Customer Service Technical Support Administrator
3 weeks ago
Noida, India Pearson Full timeJob Description Pearson VUE is seeking dedicated Customer Service Technical Support Administrators to deliver a first-class level of customer service to our candidates and clients. Our teams prioritize empathy and focus on addressing candidate concerns, fostering an environment of real-time feedback and continuous development to meet our overarching team,...
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15h Left! Laboratory Operations Manager
4 weeks ago
Noida, India Medanta Full timeThe Pathology and Laboratory Medicine Manager is required to provide highest standard of professional, scientific, consultative/advisory services in organizational, administrative and educational matters which are relevant to the services offered by Laboratory. They shall maintain the overall responsibility for the operation and administration of the...
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Customer Relationship Manager
7 days ago
Noida, Uttar Pradesh, India Tek Support Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Description:Job Title: Customer Relationship Manager (CRM) (females)Location: Noida (100% Onsite)Experience Required: 4+ YearsPreference: (female) Candidates (Local candidates preferred)Job Description:We are looking for a dedicated and dynamic Customer Relationship Manager (CRM) to join our team in Noida. The ideal candidate will be responsible for...