CRM Executive

2 weeks ago

Powai Mumbai Maharashtra, India Panache Designs Studio Full time

**Job Description: CRM Executive**

**Company**: Panache Design Studio
**Location**: Mumbai, India
**Position Type**: Full-Time

**About Us**

Panache Design Studio is a premier interior design firm based in Mumbai, creating innovative and customized solutions that reflect our clients' unique personalities and lifestyles. We combine artistic creativity with sustainable practices to transform spaces into extraordinary environments.

**Position Overview**

**Key Responsibilities**

**Client Relationship Management**:

- Build and maintain strong relationships with clients to ensure long-term collaboration.
- Act as the primary point of contact for client inquiries, feedback, and concerns, ensuring prompt resolution.
- Coordinate and schedule meetings between clients and the design team.

**Database and CRM System Management**:

- Maintain and update client information in the CRM system.
- Track project milestones, client preferences, and communication history for personalized service.
- Generate reports and analytics on client satisfaction, project progress, and communication timelines.

**Communication and Coordination**:

- Collaborate with the design and project management teams to relay client expectations and updates.
- Prepare and deliver regular updates to clients regarding project progress, timelines, and changes.

**Feedback and Improvement**:

- Gather client feedback post-project and during key milestones.
- Provide insights to the management team to enhance client satisfaction and studio services.

**Administrative Support**:

- Assist in preparing proposals, agreements, and other documentation as needed.
- Manage client event invitations, follow-ups, and studio showcase arrangements.

**Required Skills and Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 2+ years of experience in client relationship management, preferably in interior design, real estate, or luxury industries.
- Proficiency in CRM software and MS Office Suite.
- Strong verbal and written communication skills.
- Exceptional organizational skills and attention to detail.
- Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
- A client-first attitude with a passion for delivering exceptional service.

**Preferred Qualifications**:

- Knowledge of the interior design industry or creative sectors.
- Experience working with high-net-worth individuals (HNIs) or corporate clients.
- Familiarity with design and project management tools like AutoCAD, SketchUp, or Asana.

**What We Offer**:

- Opportunity to work with a creative and passionate team.
- A dynamic work environment with exposure to high-end projects.
- Competitive salary and performance-based incentives.
- Professional growth and training opportunities.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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