CRM Executive

12 hours ago

Mumbai Maharashtra, India Risenbro Innoace Private Limited Full time

**Experience**: 2-5Years

**Responsibilities**:
**Lead Generation**:

- Identify and pursue potential leads through various channels.
- Utilize CRM tools to track and analyze lead data.

**Sales Collaboration**:

- Work closely with sales teams to understand their needs and goals.
- Provide CRM support to optimize sales strategies and enhance overall performance.

**Customer Data Management**:

- Maintain accurate and up-to-date customer information within the CRM system.
- Regularly audit and clean the database to ensure data integrity.

**Analysis and Reporting**:

- Generate reports on sales activities, conversion rates, and other key performance indicators.
- Analyze data to identify trends, opportunities, and areas for improvement.

**CRM Optimization**:

- Customize and configure CRM software to align with sales processes.
- Implement best practices to ensure efficient use of CRM tools.

**Customer Satisfaction**:

- Monitor customer interactions and feedback within the CRM system.
- Address customer concerns and collaborate with teams to improve satisfaction levels.

**Upsell Opportunities**:

- Identify cross-selling and upselling opportunities based on customer behavior and preferences.
- Collaborate with sales teams to capitalize on these opportunities.

**Training and Support**:

- Provide training to sales teams on CRM usage and best practices.
- Offer ongoing support to address queries and challenges related to CRM tools.

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in sales or CRM-related roles.
- Strong analytical skills with the ability to interpret complex data.
- Proficiency in CRM software.
- Excellent communication and collaboration skills.
- Detail-oriented and organized with a focus on data accuracy.

**Key Competencies**:

- CRM Proficiency
- Sales Collaboration
- Data Analysis
- Customer Relationship Management
- Communication Skills
- Problem Solving

**Salary**: ₹35,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- total work: 2 years (required)

Work Location: In person

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