Assistant Manager Crm

5 days ago


Powai, Maharashtra, India Larsen & Toubro Full time

for Executive Assistant Manager - CRM PositionKey purpose of the job To manage and analyse customer interactions and data throughout the customer lifecycle with the goal of improving business relationships with customers assisting in customer retention and driving sales growth Handle customers from post sales stage till handover of the property collection documentation or any other paperwork on behalf of the company or the client Compile information on customers across different channels points of contact between the customer and the company website telephone live chat direct mail marketing materials and social media Key Accountabilities Up-dation of data in ERP SAP Sales Module Managing Customer Lifecycle Enhance Customer Experience Follow-up on submittals Collections Payment Follow Ups with Customer Drive post sales activity Address and manage escalated customer queries Improving business relationship with Customers Customer retention Sales CRM budget MIS reports bookings and cancellations Strategic Monitor and maximize customer lifetime value strategies Plan Monitor accurate and timely sales documentation - Eg - Application forms Allotment Letters Agreement for Sale Construction Demand Notices Sale Deeds Tripartite Agreements NOC for Banks Operational To contribute to the overall standardization of data formats and MIS To conceptualize identify opportunities to create and implement customer delight Managing site visits and walk -ins during property exhibition Managing web site and walk in enquiries Follow up of all walk-in prospects and exhibition prospects and converting them to clients To give product presentations and arrange site visits for clients and also accompany them to ensure better understanding of the product Managing customer queries negotiation with buyers maintaining customer data and follow up with customers Monitoring the invoices as per the site progress Management of receivables Coordination with accounts for tracking weekly and monthly collections Completing formalities related to agreement and payment disbursement Verifying agreements for registration Tie up with HFIs concerning the new schemes rate of interest and follow up for clients loan disbursement Formulating budgets MIS reports bookings and cancellations Updation of data in ERP SAP Sales Module Co-ordination with the execution team facility team for units to be ready for handing over possession Inspecting of flats before handing over possession To ensure prompt responsiveness on sales enquires viz customer calls emails walk-ins and other correspondence so as to maximize sales conversions To monitor sales collections and ensure regular follow-up sending demand notices for the same - to red flag issues To analyze feedback from customers and the trends to sales queries and provide feedback to the Sales and Marketing teams To ensure complete and comprehensive documentation of all customer related records and ensure the database is centrally managed To ensure data entry and detailed filing of all documents received To ensure prompt dispatch of receipts for customer payments documents received To lead and implement customer delight initiatives - e g welcome kits for new customers To coordinate with Legal Finance Engineering teams on customer documentation related issues Internal External Interactions Internal Engineering Legal Sales and Marketing Finance IT departments External Customers HFI Team Bank Agencies ConsultantsEducation Experience Requirement Graduate Post Graduate MBA with a minimum 4- 10 Years of Experience in real estate Sales CRM Strong background in customer acquisition re-engagement and retention strategies A Confident and articulate communicator capable of inspiring strong collaboration in the organisation


  • Assistant Manager

    22 hours ago


    Powai, Maharashtra, India Larsen & Toubro Limited Full time

    Job DescriptionRole SummaryAs a Business Strategy Graduate Trainee, you will work directly with senior leaders including the CTO's office to support strategic planning, market intelligence, competitive research, business modeling, and go-to-market initiatives across the data center, cloud, and AI verticals.Key Responsibilities- Assist in developing business...


  • Powai, Maharashtra, India Larsen & Toubro Limited Full time

    Job DescriptionThe role of Cloud Network Engineer includes:- Scaling cloud services to growing businesses.- Troubleshoot any issues which may arise.- Liaising with companies to determine growth plans.- Monitoring usage of cloud network.- Implement effective security strategies on networks.- Build CICD pipeline for Infrastructure as a Code and Network as a...

  • High Salary Managern

    4 weeks ago


    Powai, Maharashtra, India Larsen & Toubro Limited Full time

    Job DescriptionJob Description for Dy. MGR/ Asst. Manager - CRM PositionKey purpose of the job:. To manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and driving sales growth. Handle customers from post sales stage till...


  • Powai, Maharashtra, India beBeeCustomer Full time ₹ 1,29,60,000 - ₹ 2,16,00,000

    Job SummaryThis role is focused on leading customer interactions and data analysis to enhance business relationships, boost customer retention, and drive sales growth.Oversee customer lifecycle managementUpdate data in ERP systemsManage customer queries and escalate as necessaryThe ideal candidate will possess a strong background in customer acquisition,...


  • Powai, Maharashtra, India General Mills Full time

    Position Title Engineer - Project Management Function Group Supply Chain Engineering Solutions Location Powai Mumbai Shift Timing 1 30 PM - 10 30 PM IST Role Reports to Senior Manager Manager - Engineering Solutions Remote Hybrid in-Office Hybrid About General Mills We make food the world loves 100 brands In 100 countries Across six...


  • Powai, Maharashtra, India Cheerios Full time

    Job DescriptionPosition TitleEngineer - Project ManagementFunction/GroupSupply Chain, Engineering SolutionsLocationPowai, MumbaiShift Timing1:30 PM - 10:30 PM ISTRole Reports toSenior Manager/Manager - Engineering SolutionsRemote/Hybrid/in-OfficeHybridAbout General MillsWe make foodthe world loves: 100 brands. In 100 countries. Across six continents. With...


  • Powai, Maharashtra, India Larsen & Toubro Limited Full time

    Job DescriptionTo assist the PM & other project team members to execute Detailed Engineering and FEED job in a project. Support department to establish the and Update procedures and standardsPerforming Simulation studies and developing Heat & Mass Balance sheet.Flare, Blowdown & Depressurization calculations.Sizing of Equipment, Instrument and...

  • Accounts Receivable

    3 weeks ago


    Powai, Maharashtra, India R3 Consultant Full time

    Designation- Assistant Manager- Accounts Receivable Function Vertical- Accounts Receivable including Reconciliation of Receipts Location- Mumbai Powai Educational Qualification- B Com MCOM MBA Finance Additional Qualification- Any Tally or accounting package Certification Specialization- TDS GST Partys Ledger Scrutiny Industry Type- Only from...


  • Powai, Maharashtra, India beBeeStrategic Full time ₹ 10,00,000 - ₹ 15,00,000

    Job Summary:This role offers a unique opportunity to work directly with senior leaders, supporting strategic planning, market intelligence, competitive research, business modeling, and go-to-market initiatives across the data center, cloud, and AI verticals.Key Responsibilities:Assist in developing business strategies and GTM plans for emerging service lines...

  • Liaison

    4 weeks ago


    Powai, Maharashtra, India Larsen & Toubro Limited Full time

    Job Description#LI-DNIJob Description- Reporting day to day affairs to the Directors/ Immediate Superior.- Documentation, Conducting survey for WGS84 Coordinates, online submission of proposal, Aeronautical survey for processing Civil Aviation NOC,- Obtaining Consent to Operate& Consent to Establish from Maharashtra Pollution Control Board.- Handling...