CEO/coo for a Hospitality Group

**Job Title**: Chief Operating Officer (COO) / Chief Executive Officer (CEO)

**Location**: Mumbai, India
**Reports To**: Board of Directors / Founder / Chairman
**Industry**: Hospitality | Food & Beverage | Restaurant Chain
**Type**: Full-Time | Executive Leadership | On-site

**Company Overview**:
One of India’s most iconic hospitality brands, known for its signature dining experiences, impeccable service, and a loyal customer base. With a growing footprint across major cities and aspirations for international expansion, the brand is entering an exciting phase of growth and transformation.

We are looking for a dynamic and strategic **COO or CEO**, based in Mumbai, to lead the company into its next era — scaling operations, driving profitability, enhancing guest experiences, and building a world-class hospitality team.

**Role Summary**:
The COO/CEO will be responsible for overseeing the strategic, financial, and operational direction of the business across all verticals — from standalone restaurants and delivery kitchens to franchise and expansion models. This leader will work closely with the Board to shape the future of the brand in India and beyond.

**Key Responsibilities**:
**Strategic Growth & Leadership**
- Drive long-term strategic planning aligned with the company's vision.
- Identify and lead market expansion, new formats (cloud kitchens, premium casual, quick service), and international growth opportunities.
- Collaborate with the founders and board on capital raising, investor relations, and new business ventures.

**Operational Excellence**
- Manage day-to-day operations across all restaurant locations (owned and franchised).
- Standardize operational SOPs across FOH, BOH, procurement, and service delivery.
- Oversee quality control, hygiene standards (FSSAI), and customer satisfaction benchmarks.

**Financial Oversight**
- Take full P&L ownership across multiple units.
- Drive cost efficiencies without compromising on guest experience.
- Work closely with the CFO to develop and manage budgets, forecasts, and financial reporting.

**Brand, Marketing & Guest Experience**
- Champion the brand’s positioning, voice, and overall guest promise.
- Collaborate with marketing teams on campaigns, influencer partnerships, social media strategy, and loyalty programs.

**People & Culture**
- Build and lead a high-performing leadership team across operations, HR, culinary, and marketing.
- Develop strong L&D initiatives for on-ground staff, chefs, and restaurant managers.
- Foster a performance-driven, inclusive, and hospitality-first culture.

**Technology & Innovation**
- Implement restaurant tech solutions (POS, CRM, ERP, delivery integration).
- Leverage data analytics for decision-making in pricing, menu engineering, and customer engagement.
- Lead digital transformation projects, including cloud kitchens or app-based loyalty platforms.

**Qualifications & Experience**:

- 15+ years of senior leadership experience in hospitality, QSR, fine dining, or multi-unit F&B operations.
- At least 5 years in a C-suite or senior operational leadership role in a high-growth environment.
- Deep understanding of the Indian F&B market, customer preferences, supply chain, and regulatory frameworks (FSSAI, labor laws, etc.).
- Experience with franchising, investment-backed expansion, or brand turnaround strategies preferred.
- Bachelor’s degree required; MBA or equivalent preferred.

**Key Attributes**:

- Visionary leader with strong operational instincts
- Financially astute with a strong grasp of unit economics
- Passionate about food, service, and guest experience
- Strong leadership, people development, and mentoring skills
- Tech-savvy and forward-thinking
- Mumbai-based or willing to relocate

**Compensation & Benefits**:

- Competitive CTC + Annual Performance Bonus
- Health Insurance, Executive Perks
- Dining Privileges & Travel Benefits
- Opportunity to shape the future of a beloved hospitality brand
- Strong support from Board, Founders, and Investors

Pay: ₹2,500,000.09 - ₹3,000,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Hospitality management: 10 years (required)

Work Location: In person