Chief Operating Officer

3 days ago

Pune Maharashtra, India Anchanto Full time

**We are hiring - Chief Operating Officer (COO)**

Location: Pune, India
Scope: Global
Reports to: CEO
Experience: 10 to 15 years
Preferred Education: MBA from a Tier-1 B-school
Industry Background: SaaS, Technology, or Digital Platforms

**About Anchanto**
Anchanto is a global SaaS company transforming e-commerce and supply chain operations across Asia, the Middle East, and Europe. With six enterprise-grade products, operations in over 12 countries, 17 million USD in ARR, and more than 300 enterprise customers, Anchanto is now preparing to scale to its next phase of global growth and operational excellence.

**Role Overview**
The Chief Operating Officer will serve as the #2 executive, working closely with the CEO to lead day-to-day operations across delivery, implementation, customer success, quality assurance, and internal operations. This role is central to scaling the business efficiently while improving performance and customer outcomes across regions.

**Key Responsibilities**
- Lead and streamline global delivery, onboarding, customer success, and support operations
- Standardize processes, systems, and playbooks to drive efficiency and customer satisfaction
- Implement and track key metrics across SLAs, onboarding, QA, and operational stability
- Collaborate with the CEO and leadership team to execute strategic goals
- Build and empower second-line leadership and foster a performance-driven culture
- Represent operations in board meetings and investor discussions

**Success Metrics for the First 12 to 18 Months**
- Faster onboarding and time to value for customers
- Strong SLA adherence and operational KPIs established
- Reduced customer escalations due to operational gaps
- Scalable systems and teams to support growing customer volume
- COO acting as a daily execution partner to the CEO
- 10 to 15 years of leadership experience in SaaS or tech-enabled businesses
- Proven track record in managing international operations, especially in APAC, Middle East, or Europe
- Strong expertise in delivery, implementation, customer success, and engineering support
- Hands-on experience with KPIs, SLA frameworks, root cause analysis, and governance
- Comfortable working across functions and regions, with strong stakeholder management

**What We Offer**
- High-impact leadership role with global ownership
- Opportunity to directly influence business scale, profitability, and customer experience
- Collaborative and fast-paced work environment
- High autonomy and trust, working closely with the CEO and board

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