Brand Associate

2 weeks ago

Makarba Ahmedabad Gujarat, India Group Bayport Full time

**About the Role**

**Designation -** ORM Associate

**Location** - Ahmedabad (Gujarat), India.

**Responsibilities**:

- Monitor and manage our brand reputation on online/review platforms and social media channels.
- Respond to customer reviews, comments, and inquiries in a timely and professional manner.
- Engage with customers to build positive relationships and encourage brand loyalty.
- Collaborate with the marketing team to develop strategies for increasing engagement and sales.
- Analyse customer feedback and provide insights to improve products and services to various internal departments
- Stay up-to-date with industry trends and best practices in ORM space.
- Utilize customer feedback to identify opportunities for sales growth and improvement.
- Track and report on key performance indicators related to online reputation and sales generation.
- Report process issues, identify trends, recommend improvements.

**What we require (Desired Skills and abilities)Skills**:

- Proven experience in customer service, brand reputation management, and sales generation.
- Excellent written and verbal communication skills.
- Strong understanding of online platforms such as Yotpo, Sitejabber, Trustpilot, and social media channels.
- Ability to multitask and prioritize in a fast-paced environment.
- Strong analytical skills and attention to detail.
- Ability to work independently and as part of a team.

**Experience**:

- Previous experience in customer service, social media management, or online reputation management is an advantage. Experience in design & printing is a plus
- Working knowledge of customer service software, databases and tools
- Excellent with excel

**Educational Certifications**:
Bachelors’ Degree preferred

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Night shift

Supplemental pay types:

- Shift allowance

**Experience**:

- total work: 1 year (preferred)

**Location**:

- Makarba, Ahmedabad, Gujarat (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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