Customer Relation Executive

3 days ago

Mumbai Maharashtra, India Assignedge Network Pvt Ltd Full time

Key responsibilities

Guest experience and visitor engagement service
- Be an ambassador for MuSo; ensure that every guest's experience at MuSo meets or

exceeds expectations, specifically through inclusive, culturally appropriate, positive

and memorable interactions with a friendly and sincere approach.
- Treat every guest with respect and provide friendly, courteous communication by

orienting them to the building and informing them of the exhibits areas and

programs.
- Provide excellent guest service, and facilitate guests' experience and journey

through a proactive and thoughtful interaction.
- Contribute to a positive, team-based, and guest-first centric culture.
- Attend guest queries/complaints. Amicably resolve matters with dissatisfied guests.
- Manage any situation with overcrowding in relation to the maximum capacity of the

area or around a particular exhibit.
- Comfortably facilitate and manage exhibits spaces and components.
- Collect and communicate guests' feedback and suggestions.
- Follow and perform the daily opening/closing protocols and procedures including

(without limitation) routine cleaning, restocking, and preparation of program

materials.

Exhibit area & Knowledge
- Have an honest and comprehensive understanding of MuSo’s philosophy and

developmental, pedagogical, and other learning objectives
- Develop a deep understanding of the learning opportunities for each exhibit and

entire gallery as well
- Understand and stay current with the exhibit and program initiatives
- Participate in training programs designed to enhance interaction with guests.
- Working collaboratively with other museum staff to ensure the smooth operation of

the facility (and each and every gallery/corner) within the premises is highly

presentable (clean, tidy, supplies in proper place, well organized, properly

maintained, etc)
- Keeping the inventory records of consumables & props used in the exhibits
- Promoting museum memberships, special offers, and merchandise to visitors.

Schools, Events & Workshops
- Conducting scheduled educational programs, workshops, or demonstrations that

align with the museum's mission and educational goals.
- Manage groups of children from schools, birthday parties and other special

activities.

Safety / Security
- Provide a safe environment for all guests, specifically for the children.
- Communicate any safety/ performance issues regarding exhibits components
- Adhere to all policies and procedures of MuSo.
- Assist guests in case of an incident or an emergency situation
- Take ownership of the safety of the facility and report and follow up on any repairs,

or changes needed
- Attend training and be prepared to perform emergency procedures (i.e. fire

evacuation, accident reporting, etc)

**Job Types**: Full-time, Permanent

Pay: ₹60,000.00 - ₹65,000.00 per month

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 2 years (required)
- Customer service: 2 years (required)

**Language**:

- English (preferred)

Work Location: In person

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