Front Office Executive

2 days ago


Digha, India FLIQ Solution Full time

Responsibilities:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

**Requirements**:

- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus

**Salary**: ₹14,000.00 - ₹18,000.00 per month

Schedule:

- Day shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Digha, West Bengal: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Experience**:

- Hotel Front Office: 1 year (required)

**Language**:

- English (required)

Work Location: In person


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