
Front Office Supervisor
7 days ago
**Job Summary**:
**Key Responsibilities**:
- Supervise and support front desk agents, bell staff, and concierge (as applicable).
- Ensure all front office operations (check-in, check-out, reservations, guest inquiries) are executed smoothly and efficiently.
- Handle guest complaints or escalated issues promptly and professionally, ensuring guest satisfaction.
- Train, coach, and evaluate front office staff to ensure high service standards.
- Coordinate with other departments (Housekeeping, Maintenance, F&B) to ensure a seamless guest experience.
- Monitor and maintain front office supplies, equipment, and cleanliness standards.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Assist in creating staff schedules and ensure adequate coverage for all shifts.
- Process cash and credit transactions, prepare daily reports, and assist in financial reconciliation.
- Support Front Office Manager with administrative tasks and departmental initiatives.
**Qualifications**:
- High school diploma or equivalent required.
- Minimum 2 years of front desk or guest services experience in a hotel environment.
- Prior supervisory or leadership experience strongly preferred.
- Excellent communication, interpersonal, and organizational skills.
- Proficient in hotel management software.
- Ability to handle stressful situations with a calm, problem-solving approach.
Pay: ₹10,000.00 - ₹13,000.00 per month
**Benefits**:
- Food provided
- Paid time off
- Provident Fund
Work Location: In person
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