Customer Service Representative
14 hours ago
**Job Overview**:
**Key Responsibilities**:
- Assist international customers with technical queries via voice and/or non-voice channels
- Troubleshoot issues and provide step-by-step guidance
- Document customer interactions accurately in internal systems
- Follow support protocols and maintain service quality
- Work collaboratively with team members and support teams
**Eligibility Criteria**:
- Education: Undergraduate or Graduate (any stream)
- Communication: Excellent verbal and written English skills
- Technical aptitude and willingness to learn product knowledge
- Comfortable with rotational shifts and working 5 days a week
**Additional Details**:
- **Work Mode**: In-office (Gurgaon)
- **Shift**: Rotational (including evening or night shifts)
- **Working Days**: 5 days/week with 2 rotational offs
- **Training**: Provided post-selection
- **Performance Incentives**: Available based on KPIs
**Job Types**: Full-time, Permanent
Pay: ₹22,000.00 - ₹27,000.00 per month
Schedule:
- Monday to Friday
- Rotational shift
Supplemental Pay:
- Performance bonus
**Experience**:
- International Tech support: 1 year (required)
**Language**:
- English (required)
**Location**:
- Gurgaon District, Haryana (required)
Work Location: In person
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