Customer Service Representative

14 hours ago


Gurgaon District Haryana, India VCollaborate consulting Full time

**Job Overview**:
**Key Responsibilities**:

- Assist international customers with technical queries via voice and/or non-voice channels
- Troubleshoot issues and provide step-by-step guidance
- Document customer interactions accurately in internal systems
- Follow support protocols and maintain service quality
- Work collaboratively with team members and support teams

**Eligibility Criteria**:

- Education: Undergraduate or Graduate (any stream)
- Communication: Excellent verbal and written English skills
- Technical aptitude and willingness to learn product knowledge
- Comfortable with rotational shifts and working 5 days a week

**Additional Details**:

- **Work Mode**: In-office (Gurgaon)
- **Shift**: Rotational (including evening or night shifts)
- **Working Days**: 5 days/week with 2 rotational offs
- **Training**: Provided post-selection
- **Performance Incentives**: Available based on KPIs

**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹27,000.00 per month

Schedule:

- Monday to Friday
- Rotational shift

Supplemental Pay:

- Performance bonus

**Experience**:

- International Tech support: 1 year (required)

**Language**:

- English (required)

**Location**:

- Gurgaon District, Haryana (required)

Work Location: In person



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