Customer Service Representative

2 weeks ago

Gurgaon, India TaskUs Full time

We are hiring a customer service representative for Different languages French, German, Italian, Spanish, Portuguese, Sweden, Arabic, Indonesian, Dutch, Turkish, and Mandarin to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across several communication channels. To do well in this role you need to remain calm when customers are frustrated and have experience working with computers.

**Customer Service Representative Responsibilities**:

- I am maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- We are providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Salary**: Up to ₹40,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Provident Fund

Schedule:

- Monday to Friday
- Rotational shift

Ability to commute/relocate:

- Gurgaon - 122018, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

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