Customer Service Representative

15 hours ago

Gurgaon, India HIRD SERVICES PVT. LTD. Full time

**Customer Representative Service**

**Salary** : Rs 28000-29000 per month

**Working** : 5 days working

**Responsibilities**:

- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**Requirements and skills**
- Proven customer support experience or experience as a Customer Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹28,000.00 - ₹29,000.00 per month

**Benefits**:

- Commuter assistance

Schedule:

- Rotational shift

Supplemental pay types:

- Joining bonus

Ability to commute/relocate:

- Gurgaon, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- International voice process: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: One location

**Speak with the employer**
+91 8320921346

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