Customer Service Representative

3 days ago

Gurgaon, India V-Bazaar Retail Full time

Job Description: Customer Care Service

Position: Customer Care Service Representative

About the Company:
VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and customer-focused individuals to join our team as Customer Care Service Representatives.

Roles & Responsibilities:
1. Handle Customer Inquiries: Respond promptly to customer inquiries and provide accurate information about products.

2. Resolve Issues: Address and resolve customer complaints and concerns in a professional and empathetic manner.

3. Order Processing: Assist customers with placing orders, processing payments, and updating order status.

4. Product Knowledge: Develop a comprehensive understanding of VLEBazaar's product catalog.

5. Communication: Communicate effectively with customers.

**Requirements**:

- Excellent communication skills, both verbal and written.**
**- Familiarity with e-commerce platforms and customer relationship management.**
**- Graduation in any discipline (prior customer service experience is a plus but not mandatory).**
**- Basic computer and internet skills.**
**- Willingness to work at the company's office location in Gurugram, Haryana.**

**PREFER DELHI-NCR CANDIDATES ONLY**

**Salary Range: INR 12,000 to INR 15,000 per month (based on experience and performance)**

Office Location:
Block X, 52, DLF Cyber City, Gurugram, Haryana, 122002

**Salary**: ₹12,000.00 - ₹18,000.00 per month

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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