Customer Service Representative

3 days ago


Gurgaon, India Veemaan Tech Evolutions Private Limited Full time

_**JOB DESCRIPTION;**_

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

**Customer Service Representative Responsibilities**:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.

**Customer Service Representative Requirements**:

- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- Morning shift

*Speak with the employer*
+91-XXXXXXXXXX

**Salary**: ₹15,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Gurgaon - 122008, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)



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