Customer Service Representative

3 days ago

Gurgaon, India Niit limited Full time

**Wipro HR Services India Pvt Ltd.** is looking for a **Customer Service Representative** We are looking for smart professionals with a great attitude to make every single client interaction delightful.

**Your Impact as a Customer Service Representative**
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements

**Education**
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience -Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out) You bring knowledge & expertise

**-Experience** 0- 2 yrs
- Excellent communication skills Internal to Wipro
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Depends on Process/Client alignment

**Regarding interview Contact: -**

**Reetika Rathee**(9138239122)
(If no response, drop a CV on the above number)

**Salary**: Up to ₹350,000.00 per year

**Benefits**:

- Health insurance

Schedule:

- Evening shift
- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- udyog vihar, Gurgaon - 122016, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9138239122

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