Customer Service Representative

14 hours ago

Gurgaon, India Vlebazaar.in Full time

Job Description: Customer Care Service

Position: Customer Care Service Representative

About the Company:
VLEBazaar is a rapidly growing e-commerce platform based in India, established in 2015. As one of India's top 100 startups, VLEBazaar aims to provide high-quality products at affordable prices, even in rural areas. We are currently seeking dedicated and customer-focused individuals to join our team as Customer Care Service Representatives.

Roles & Responsibilities:
1. Handle Customer Inquiries: Respond promptly to customer inquiries and provide accurate information about products.

2. Resolve Issues: Address and resolve customer complaints and concerns in a professional and empathetic manner.

3. Order Processing: Assist customers with placing orders, processing payments, and updating order status.

4. Product Knowledge: Develop a comprehensive understanding of VLEBazaar's product catalog.

5. Communication: Communicate effectively with customers.

**Requirements**:

- Excellent communication skills, both verbal and written.
- Familiarity with e-commerce platforms and customer relationship management.
- Graduation in any discipline (prior customer service experience is a plus but not mandatory).
- Basic computer and internet skills.
- Willingness to work at the company's office location in Gurugram, Haryana.

Salary Range: INR 12,000 to INR 15,000 per month (based on experience and performance)

Office Location:
Block X, 52, DLF Cyber City, Gurugram, Haryana, 122002

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Gurugram, Haryana (preferred)

Ability to Relocate:

- Gurugram, Haryana: Relocate before starting work (preferred)

**Speak with the employer**
+91 9580124216

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