Customer Service Representative

1 week ago

Gurgaon District Haryana, India VCollaborate consulting Full time

We are hiring experienced **Customer Support Executives** for an **international Mail and Chat**process. The role requires handling customer queries via voice calls while ensuring a high standard of service and satisfaction.

**Eligibility Criteria**:

- Education: Undergraduate or Graduate (any stream)
- Experience**:Minimum 6 months of experience in an international voice or blended process** - mandatory
- Communication: Excellent verbal communication in **English**:

- Skills:

- Strong interpersonal and problem-solving skills
- Ability to work in a fast-paced environment
- Customer-centric mindset

**Key Responsibilities**:

- Handle inbound/outbound international customer calls
- Address customer queries and provide appropriate solutions
- Maintain call quality and customer satisfaction scores
- Follow standard operating procedures and update CRM systems
- Meet performance metrics and service level agreements (SLAs)

**Additional Information**:

- Work Days**:5 days working** | 2 rotational weekly offs
- Shifts: Rotational shifts (including night shifts)
- **Cab Facility**: Both-side cab provided
- **Training**: Provided post-selection

**How to Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹22,000.00 - ₹27,000.00 per month

Schedule:

- Day shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- International Mail and Chat Experience is Mandatory.

**Language**:

- English (required)

**Location**:

- Gurgaon District, Haryana (required)

Work Location: In person

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