Customer Service Representative

1 week ago

Gurugram Haryana, India Radical Minds technologies pvt ltd Full time

We are looking for a customer-oriented service representative.

**What does a Customer Service Representative do?**

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**Customer Service Responsibilities list**:

- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
- **Shifts** :Rotational
- **Rotational week off**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹17,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Gurugram, Gurugram - 122016, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8307357630

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