Customer Service Representative

3 hours ago

Gurugram Haryana, India TalentForge Connect Full time

As a Customer Service Representative, you will play a crucial role in ensuring an outstanding customer experience for users of the platform. You will be responsible for handling inquiries, resolving issues, and providing support to customers to enhance their overall satisfaction with the services

**Customer Support**:

- Assist customers with booking-related queries, modifications, cancellations, and other service-related issues.
- Provide accurate and detailed information about the services, policies, and procedures.

**Problem Resolution**:

- Investigate and resolve customer complaints and concerns effectively.
- Collaborate with other teams within the organization to address complex issues and ensure timely resolution.
- Escalate unresolved problems to appropriate channels and follow up to ensure a satisfactory resolution.

**Communication**:

- Communicate with customers in a clear, concise, and friendly manner, maintaining a professional and positive demeanor.
- Keep customers informed about the status of their inquiries and provide updates on resolution progress.

**Documentation**:

- Maintain accurate and detailed records of customer interactions, transactions, and case resolutions.
- Compile reports on customer feedback and common issues to contribute to continuous improvement efforts.

**Adherence to Policies and Procedures**:

- Ensure compliance with company policies, procedures, and quality standards.
- Stay informed about changes and updates to the services and policies.

**Qualifications**:

- High school diploma or equivalent; bachelor’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with the travel and hospitality industry is a plus.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Application Question(s):

- How many years of experience you hold in International BPO?

**Education**:

- Bachelor's (required)

Work Location: In person

  • Customer Service Representative

    1 week ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    4 days ago

    Gurugram, Haryana, India The career artist Full time

    Job Title: Customer Service Representative Nature of Role: Voice and Non-voice **Requirements**: - Excellent English voice communication skills are a must. - Graduates required. - 6 months to 1 year of experience preferred, but freshers can also apply. - Language Proficiency: Excellent spoken English communication skills. Key Responsibilities: - Provide...

  • Customer Service Representative

    3 hours ago

    Gurugram, Haryana, India salary hikers LLP Full time

    **Job Title: Customer Service Representative** **Nature of Role: Voice and Non-voice, Blended Process** **Requirements**: - **Excellent English voice communication skills are a must.**: - **Graduates required.**: - **6 months to 1 year of experience preferred, but freshers can also apply.**: - **Language Proficiency: Excellent spoken English...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Dhal Information System Pvt.Ltd.(DIS) Full time

    **Job Title: Customer Service Representative** **Location**: Gurgaon, India **Job Type**: Full-Time **Key Responsibilities**: - Handle inbound and outbound customer calls, addressing inquiries, complaints, and feedback. **Eligibility Criteria**: - **Education**: Graduation (mandatory) **Skills**: - Strong communication and interpersonal skills. -...

  • Customer Service Representative

    2 days ago

    Gurugram, Haryana, India VisionaryHire Full time

    **Job Title**:Customer Service Representative (US Process) **Location**:Udyog Vihar Phase 4 **Work Schedule**: 5 days a week, Rotational Shifts **Perks**: - Cab services provided for night shifts - Travel allowance for day shifts - One meal provided during working hours **Salary Bracket**:₹26,000 - ₹29,000 **Responsibilities**: - Provide...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India ENHANCE PLUS CONSULTANT Full time

    We're Hiring: For Multiple Process Role: Customer Support Representative (International Voice Process) Location: Gurugram Shift: Rotational Shifts/Rotational Week Offs *Key Responsibilities* Handle inbound/outbound calls to address customer inquiries and issues. Provide exceptional customer service while adhering to company guidelines.Troubleshoot and...

  • Customer Service Representative

    3 hours ago

    Gurugram, Haryana, India Infiniserve IT Solution Pvt Ltd Full time

    **Job Title: Customer Support Executive** **Location: Gurgaon** **Department: Customer Service** *** **Key Responsibilities**: - Identify and assess customers' needs to achieve satisfaction - .Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution. - Keep records of customer...

  • Customer Service Representative

    2 days ago

    Gurugram, Haryana, India ACE INFOTEXIS PVT.LTD . Full time

    **Urgently requires a Customer Service Representative from Logistics Industry** **Location: Gurgaon, Haryana** **Salary: Rs. 4.50 Lacs - Rs. 5.20 Lacs per annum** **Experience: 1 to 3 Years** **Qualification: Graduate from any recognized University/ Institution** **Responsibilities**: - Process and manage customer orders efficiently and accurately in...

  • Customer Service Representative

    2 weeks ago

    Gurugram, Haryana, India Mechaniclane Full time

    Manage large amounts of incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Meet personal/customer service...

  • Customer Service Representative

    3 hours ago

    Gurugram, Haryana, India TalentForge Connect Full time

    As a Customer Service Representative, you will play a crucial role in ensuring an outstanding customer experience for users of the platform. You will be responsible for handling inquiries, resolving issues, and providing support to customers to enhance their overall satisfaction with the services **Customer Support**: - Assist customers with...