Customer Service Representative

5 days ago

Gurugram Haryana, India Infiniserve IT Solution Pvt Ltd Full time

**Job Title: Customer Support Executive**

**Location: Gurgaon**

**Department: Customer Service**

***

**Key Responsibilities**:
Identify and assess customers' needs to achieve satisfaction.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts, and file documents.

Provide feedback on the efficiency of the customer service process.

**Required Skills & Qualifications**:
Bachelor's degree in any discipline (preferred).

Proven customer support experience or experience as a client service representative.

Strong phone contact handling skills and active listening

Excellent communication and presentation skills.

**Prior experience in customer service or support roles is an advantage.**

**Preferred Qualifications**:
**Experience in telecom, BPO, and Tele sales industries is a plus.**

**Fluency in English and Hindi**

**Contact No. 9430856675**

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹31,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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