Customer Service Representative

7 hours ago

Gurugram Haryana, India Infiniserve IT Solution Pvt Ltd Full time

**Job Title: Customer Support Executive**

**Location: Gurgaon**

**Department: Customer Service**

***

**Key Responsibilities**:

- Identify and assess customers' needs to achieve satisfaction
- .Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Provide feedback on the efficiency of the customer service process..
- And have to advertise the parts of products to the customers via call and chats and convivence them to buy your product.

**Required Skills & Qualifications**:

- Bachelor's degree in any discipline (preferred).
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Prior experience in customer service or support roles is an advantage.

**Preferred Qualifications**:

- Experience in telecom, BPO, and Tele sales industries is a plus.
- Fluency in English and Hindi.

**Send me your CVs**

**Contact-9430856675**

**Benefits**:

- **Health insurance**:

- **Paid sick time**:

- **Paid time off**:

- **Provident Fund**

**Job Types**: Full-time, Permanent

Pay: ₹21,000.00 - ₹35,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)
- Hindi (preferred)

Work Location: In person

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