Customer Support

4 hours ago

Mangalore Karnataka, India unifyCX Full time

**Job Preview: Wireless Technical Support / Customer Support / App Support**
- **Role**: Wireless Technical Support / Customer Support / App Support
- **Designation**: Analyst
- **Work Location**: Mangalore
- **Shift**: 9 hours per day, with fixed shift and 2 days week off.

**Role Overview**:
**Required Qualifications**:

- **Education**:

- BCA, BSc Computers, MSc computers and BCOM with computers
- Skills
- 2+ years of experience in technical support, preferably in wireless communications or IoT devices
- Familiarity with LTE, 3G/4G/5G networks, SIM provisioning, and wireless configuration
- Experience with mobile apps (iOS/Android) and remote device diagnostics
- **Key Responsibilities**:

- Provide first-level support for wireless products including cellular trail cameras, tracking systems, and app-integrated devices
- Diagnose and resolve issues related to wireless connectivity (e.g. LTE/4G networks), device syncing, app integration, and firmware updates
- Assist customers with activation, configuration, and data plan setup
- Troubleshoot mobile app compatibility, cloud services, and signal strength problems
- Document customer interactions and solutions in CRM software
- Collaborate with product development and engineering teams to escalate unresolved issues
- Identify trends in support requests and recommend product or documentation improvements
- Maintain up-to-date knowledge of product line and wireless technologies
- Provide feedback for improving user experience across products and services

**Career Progression**:
This role offers a clear path for career advancement:

- **Junior Analyst -> Analyst -> Senior Analyst -> Team Manager**
- Alternative paths include Quality Analyst, Trainer, WFM analyst and other specialized roles.
- This job profile offers a comprehensive learning experience, blending technical knowledge with customer service, preparing you for a successful career in technical support and beyond.

**Work Environment**:

- **Shifts**: 9 hours per day, with fixed shift and 2 days week off.
- The shifts timings are:
Starts at 6:30pm to 3:30am.
- **Team**: Work as part of a dynamic team in a supportive, growth-oriented environment.
- **Supportive Culture**: Join a team that values collaboration, innovation, and continuous improvement.
- **Continuous Learning**: Stay updated with the latest technology trends and product updates to provide the best support possible.

**Why Join Us?**
- **Impactful Work**:Make a real difference by helping customers solve their technical problems.
- **Innovative Environment**:Work with cutting-edge technology and be part of a forward-thinking company.
- **Supportive Team**:Join a team that values your contributions and supports your growth.

If you are passionate about technology and enjoy helping others, we would love to have you on our team as a Wireless Technical Support / Customer Support / App Support

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