Customer Support Associate

2 weeks ago

Mangalore, India MoSahay Associate Full time

Here's a detailed job description for a customer support role:

## Job Title: Customer Support Representative

### Job Summary:
### Key Responsibilities:

- **Customer Interaction**:

- Handle and resolve customer complaints with a positive and solution-oriented approach.
- Provide accurate information about products and services.
- **Issue Resolution**:

- Troubleshoot and resolve customer issues in a timely manner.
- Escalate complex issues to the appropriate departments or supervisors.
- Follow up with customers to ensure their issues are fully resolved.
- **Documentation and Reporting**:

- Maintain detailed and accurate records of customer interactions and transactions.
- Generate reports on customer feedback, trends, and recurring issues.
- Contribute to the creation and updating of FAQs and knowledge base articles.
- **Team Collaboration**:

- Collaborate with other team members and departments to improve customer service and support processes.
- Participate in team meetings and training sessions.
- Share customer feedback with relevant teams to help improve products and services.

### Requirements:

- **Education and Experience**:

- High school diploma or equivalent; a college degree is a plus.
- Previous experience in customer service or a related field is preferred.
- **Skills and Competencies**:

- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Ability to remain calm and professional in stressful situations.
- Proficiency with customer support software and tools (e.g., Zendesk, Salesforce).
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- **Personal Attributes**:

- Customer-oriented with a passion for helping people.
- Empathetic and patient.
- Reliable and punctual.
- Adaptable to changing situations and needs.

### Working Conditions:

- Full-time position with shifts that may include evenings, weekends, and holidays.
- Remote or office-based, depending on company policy.

### Benefits:

- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- A supportive and inclusive work environment.

Pay: ₹15,129.69 - ₹23,487.92 per month

Schedule:

- Rotational shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Customer support: 1 year (preferred)

**Language**:

- English (required)
- Kannada (required)
- Malayalam (preferred)

Work Location: In person

**Speak with the employer**

+91 7008218146

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