Customer Support Specialist

18 hours ago

mangalore, India beBeeSupport Full time

As a Customer Support Specialist, you will play a vital role in ensuring the success of our organization by providing exceptional customer service.The ideal candidate will be responsible for handling customer inquiries, resolving issues, and delivering solutions that exceed customer expectations.This is an excellent opportunity to join a dynamic team and make a meaningful impact on our customers' lives.Key Responsibilities:Customer SupportRespond to customer inquiries via phone, email, or chat in a timely manner.Provide accurate information regarding products, services, and policies.Handle customer complaints and provide appropriate solutions.Issue ResolutionIdentify customer needs and provide the best possible resolution.Escalate complex issues to supervisors or technical teams when necessary.Follow up with customers to ensure issues are fully resolved.Documentation & ReportingMaintain detailed records of customer interactions in CRM systems.Update customer accounts and process orders, returns, or requests.Generate daily/weekly reports as needed.Required Skills & Qualifications:EducationHigh school diploma or equivalent; associate degree preferred.SkillsStrong communication skills (verbal & written).Ability to multitask, prioritize, and manage time effectively.Basic computer skills; familiarity with CRM tools (Salesforce, Zendesk, Freshdesk).Personal QualitiesPositive attitude and customer-focused mindset.Benefits:We offer a competitive salary and benefits package, including comprehensive health insurance, retirement savings plan, and paid time off.You will have opportunities to learn and grow within our organization, with access to training and professional development programs.A collaborative and supportive work environment, with regular feedback and recognition for your contributions.Others:We are an equal opportunities employer, committed to diversity and inclusion in the workplace.We are proud to be a company that values creativity, innovation, and community involvement.

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