Expert Customer Support Specialist

22 hours ago


mangalore, India beBeeCustomerSupport Full time

Technical Operations EngineerWe are seeking a skilled Technical Operations Engineer to join our team. The selected engineer will work as a subcontractor to assist with day-to-day Talkdesk operations, troubleshooting, system enhancements, integration support, and configuration activities.Level 2 Technical Support: Provide technical support for Talkdesk platform incidents and service requests.Talkdesk Setup and Configuration: Assist in setup, configuration, and deployment activities across various business units.Integration Support: Work with internal IT and business teams to implement and maintain Talkdesk integrations with CRM and other enterprise tools.Key ResponsibilitiesEscalation Management: Manage and resolve escalations related to call routing, IVR, queues, agent configurations, and reporting dashboards.Prompt Engineering: Support prompt engineering and AI-driven workflow optimization.Documentation: Document processes, configuration changes, and best practices.RequirementsLanguage Skills: Fluency in French and English (verbal and written).Location: Based in EMEA region and available for customer-facing support during local business hours.



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