Technical Support Expert

1 day ago


mangalore, India beBeeSupport Full time

Technical Support SpecialistYou will provide exceptional technical assistance to users via phone, email, chat, or ticketing system as first point of contact.Offer expert advice on technical issues and resolve incidents, requests or inquiries efficiently.Monitor and diagnose problems using advanced tools and technology.Escalate unresolved incidents to higher support levels following established protocols.Maintain accurate records of all interactions in the ITSM system.Track and follow up on open tickets until resolution and closure.Develop and update knowledge base articles to ensure accurate documentation of troubleshooting steps and known errors.Contribute to the development of standard operating procedures and process improvements.Identify recurring issues and propose preventive solutions to improve overall service quality.Ensure compliance with Service Level Agreements (SLAs) and deliver high-quality customer service.



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