IT Service Delivery Specialist

1 day ago

mangalore, India beBeeServiceManagement Full time

Job Opportunity:We are seeking a highly skilled IT Service Management Specialist to join our team.Key Responsibilities:Provide daily support for operational needs and manage ticket distribution to ensure timely resolution of client access management requests.Offer Subject Matter Expert (SME) support for the ITSM ticketing system, ensuring seamless workflow and optimal performance.Deliver maintenance, support, and enhancement of the enterprise ServiceNow application, driving business success through technology innovation.Requirements:Proven ability to effectively communicate and provide exceptional customer service, fostering strong relationships with clients and stakeholders.Excellent analytical and problem-solving skills, enabling swift resolution of complex technical issues.Strong understanding of ITIL methodologies and principles, guiding best practices in IT service management.2-3 years of experience in ITSM industry, preferably in ServiceNow platform.Ability to learn and adapt quickly, staying up-to-date with industry trends and technologies.Benefits:Competitive compensation package and comprehensive benefits.Ongoing training and professional development opportunities.Collaborative work environment, promoting teamwork and open communication.

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